OSX versions supported

Willaim Lindeman's Avatar

Willaim Lindeman

14 Jan, 2019 12:21 AM

I believe your web site says that OSX 10.9 or later is required to run MoneyDance.

I was able to install it on OSX Yosemite 10.10.5; but it will not open.

  1. Support Staff 1 Posted by Ethan on 14 Jan, 2019 05:06 AM

    Ethan's Avatar

    Hello,

    Can you clarify in a bit more detail what you mean by "it will not open?" Are you receiving any error messages, and if so, what are they?

    Ethan
    Moneydance Support

  2. 2 Posted by William Lindema... on 14 Jan, 2019 03:58 PM

    William Lindeman's Avatar

    Hello again,

    The software appeared to install successfully, and there is a MoneyDance
    icon on the desktop. When I double click the icon, or select and open it,
    nothing happens; which is to say the desktop screen remains unchanged.

  3. 3 Posted by jeff_l on 14 Jan, 2019 06:42 PM

    jeff_l's Avatar

    Using Finder, If you navigate to your Applications, is the Moneydance.app listed there?

    If it is, try starting it there by double clicking. If it starts it will show in the Dock. You can then choose to Keep It in the Dock.

    If it isn't listed in Applications, then you have not installed it correctly.

    Jeff - fellow user

  4. Support Staff 4 Posted by Ethan on 14 Jan, 2019 09:05 PM

    Ethan's Avatar

    If Jeff's suggestion doesn't help, can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

    ~/Library

    This should pull up your local Library folder.

    This should contain detailed error messages from the program, even if they are not actively being displayed on your screen.

    Ethan
    Moneydance Support

  5. 5 Posted by William Lindema... on 14 Jan, 2019 10:15 PM

    William Lindeman's Avatar

    It was not in the applications folder, so I deleted & downloaded again the
    clicked to open. When asked if I was sure I wanted to install I clicked
    OK, then nothing new appeared on the screen or in the applications folder.

    So I tried the same process on a Laptop running OSX 10.13.6, and while I
    went through the same process the application works when double-clicked on
    the desktop. Now the mysterious part -- it's not in that laptop's
    application folder either.

    Also the file I download has an ".app" extension, not a ",dmg" as other
    downloads I have installed on OSX.

  6. 6 Posted by William Lindema... on 14 Jan, 2019 10:24 PM

    William Lindeman's Avatar

    There is no "Containers" under Library, or "Moneydance" under Application
    Support

  7. 7 Posted by jeff_l on 15 Jan, 2019 05:10 PM

    jeff_l's Avatar

    Hi William,

    You need to install Moneydance by following the instructions below. Some programs are distributed as .dmg .
    However, Moneydance download is a .zip file.

    "After downloading, double-click the Moneydance.zip file. (Note: Safari may do this for you automatically). Next, drag Moneydance from your Downloads folder to your Applications folder and double-click it. You can also drag Moneydance to your dock where it can be launched with a single-click."

    Hope this helps.

    Jeff - fellow user

  8. 8 Posted by William Lindema... on 15 Jan, 2019 05:57 PM

    William Lindeman's Avatar

    That make sense, and went exactly as you described. Unfortunately, the
    application still does not open.

    In case I'm missing something so fundamental that you have nor considered
    it . . . OS 10.10.5 is newer than the required 10.9+ mentioned or your
    website, right?

    Is it time to give up?

  9. 9 Posted by jeff_l on 15 Jan, 2019 08:25 PM

    jeff_l's Avatar

    Well that's up to you.

    If you want, you can see if you have better luck installing an earlier version of the program, follow link below, if you would like to try!

    https://infinitekind.com/previous-versions-of-moneydance

    Jeff - Fellow user

  10. 10 Posted by dwg on 15 Jan, 2019 08:31 PM

    dwg's Avatar

    As a test I would try installing Moneydance 2017 That used a much older version of Java, I'm not sure if it is worthwhile to go back any further.

  11. 11 Posted by William Lindema... on 15 Jan, 2019 09:30 PM

    William Lindeman's Avatar

    I'm pretty stubborn . . . I will try them in reverse order of release.

  12. 12 Posted by William Lindema... on 15 Jan, 2019 09:32 PM

    William Lindeman's Avatar

    Thanks. That may save me some time.

  13. 13 Posted by William Lindema... on 16 Jan, 2019 02:47 AM

    William Lindeman's Avatar

    Amazingly enough the 2017 version loaded just fine . . . does this create a
    more likely to succeed upgrade process to get the 2019 version on the old
    Mac, or should stay with the 2017 version as is?

    If we can't go to 2019 successfully, are we able to pay for and use 2017
    long term? And would we be missing important enhancements in the 2019
    version?

    Thanks for all your help.

  14. 14 Posted by dwg on 16 Jan, 2019 04:13 AM

    dwg's Avatar

    The idea behind trying to install MD2017 is to give a reference point. It says nothing about upgrade paths, I do not really expect it would help with an upgrade to MD2019

    We now know that the previous version installs and runs and we know the significant underlying differences between MD2017 and MD2019, I'm not talking about features I am thinking low level, like the move from Java 8 to Java 11, and I know Sean has made other changes in MD itself. But this gives a reference point to the developers.

    I have referred your situation to the developers., I am seeing mixed information around Java and Mac OS to start with.

  15. 15 Posted by William Lindema... on 16 Jan, 2019 01:05 PM

    William Lindeman's Avatar

    OK
    We will "learn" the software with the 2017 version then. If we decide it's
    what we are looking for can we license the 2017 version?

    And is there a list of the differences between the functionality of the
    2019 edition Vs. the 2017? We could opt for the smaller screen of a newer
    MacBook that did install the 2019, if there are improvements that make
    working with a smaller screen worthwhile.

    Thank you.

  16. System closed this discussion on 17 Apr, 2019 01:10 PM.

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