No Dropbox Folder on Create New

george's Avatar


02 May, 2019 02:36 PM

I've just decided to install a Moneybox on my new work laptop, so I can have a copy of it on the move, and also use my base PC at home, rather than use my mobile all the time.
2 installs. No issue there.
Read the user-guide ""
Got both PCs to the same version.
BUT ... starting from scratch as advised from the "Create a new account set" on the welcome page, it does not have the option for the Dropbox folder that I've been using on the original PC.
Both PCs are Windows 10
Both PCs have Dropbox installed, but the work computer also both a home and a business account folder of dropbox. Is it because it cannot find the "personal" account?
My personal account is under C:\users...\Dropbox (Personal)
And my business one is under c:\users..\Dropbox (Work)

So ... how do I start on the new PC?
Is it really hard-coded (as I've read in other threads) to just C:\users...\Dropbox?

Both versions are 2019 v1868.

  1. 1 Posted by derekkent23 on 02 May, 2019 04:27 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    You could try sync method Shared Folder on your works computer and make sure it points to the ".moneydancesync" folder in you Dropbox personal account, the same folder as you see on your Home computer. Dropbox Folder is just a cut down version of Shared folder removing the need to point at a folder. The two syncing methods should work together.

    Hope this helps

  2. 2 Posted by dwg on 02 May, 2019 09:36 PM

    dwg's Avatar

    I'm a fellow user.

    There are two prime requirements for the Dropbox Folder option to appear in Moneydance.

    1. You need to install the Dropbox client on the machine


    1. You must select the default location for the dropbox folder.

    As Derek said the Dropbox folder option is really just a short cut and it just assumes you have a default setup. Using the Shared Folder option and navigating to your dropbox folder to select it is really the same thing.

    I do not know however is the Dropbox client software can support replication of two distinct directory trees.

  3. 3 Posted by george on 14 Jun, 2019 03:43 PM

    george's Avatar

    Shared folder does indeed work, thanks @derekkent23.
    Seems odd to drop a menu, but it's there now.

    Hey dwg ... thanks, but I did say up front I had dropbox installed. Just a pointer you missed the details of my post. :)

    What are you talking about regarding the default location? Where dropbox is installed by default?

    If so ... the two distinct directory trees ARE supported by dropbox because it's a personal and business account. So I was asking if the moneydance software "is broken" for the fact the default location is "adapted" by dropbox when installing both types of account.
    If so, and that's the reason for the menu item going, then there's a config option needed in moneydance to allow for this sort of scenario.

  4. 4 Posted by derekkent23 on 14 Jun, 2019 04:39 PM

    derekkent23's Avatar

    Glad I was able to help.

    Basically, Moneydance looks for a folder on the C drive called Dropbox. If it can’t find it, it assumes you have not installed Dropbox client in the default location with the default name and does not include Dropbox Folder in the sync method drop down. In your case you changed the name. All that the sync method Dropbox Folder is, is a short cut method of setting up Dropbox rather than the longer setup used by Shared Folder. If you select your Dropbox folder using the sync method Shared Folder, once set up it works exactly as Dropbox Folder would have.

    Hope this helps.

  5. 5 Posted by dwg on 14 Jun, 2019 09:40 PM

    dwg's Avatar

    Using the shared folder option is the option that provides for something other than a very vanilla Dropbox installation,for example it is the option to use when there are multiple Dropbox accounts being used and the Moneydance folder is being shared amongst users on the Dropbox server.

    I do not believe that the visibility of the Dropbox connect option was ever meant for anything other than a plain Dropbox installation, it is using very simplistic means of determining if it is installed and where the Dropbox folder is.

    Having documentation that describes the options in more detail and explains there usage is what I think is needed.

  6. 6 Posted by george on 14 Jun, 2019 11:47 PM

    george's Avatar

    @Derekkent23 - for the record (again!) I didn't "choose" to change the dropbox installation. it's a standard thing with adding a business account dropbox alongside a personal. No manual intervention to choose to change it.

    @dwg - exactly. it's about better documentation when there's a non-VANILLA installation of dropbox in place. There's nothing in the manual (as it were) to say what is not a standard option.

    The point I'm making on this (now) is there is a clear scenario of "what to do when you've added a business account". i just had no pointers until then.

  7. System closed this discussion on 13 Sep, 2019 11:50 PM.

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