MD: Auto-backup not working

cyberzeus's Avatar


09 Jul, 2019 09:53 PM

PLATFORM: Mac OS version: High Sierra APP version: 2019.1 (1855)

Hello MD community...

My auto-backup is not working and wanted to know if anyone else is seeing this issue. My backup is configured to backup daily to a custom location with no limit on the number of backup instances.

If you are using auto-backup on the Mac version, please share your experience...Thanks.

  1. 1 Posted by dwg on 09 Jul, 2019 11:02 PM

    dwg's Avatar

    I'm a fellow user.

    I'm not a Mac user, but over the years I have only seen backups not created if the location goes away or if the destination is full, alas I believe Moneydance fails silently in both cases i.e. just closes.

    I would suggest looking at the errlog.txt file to see if there are any clues there.

  2. 2 Posted by cyberzeus on 09 Jul, 2019 11:19 PM

    cyberzeus's Avatar

    Thx dwg…

    I can confirm that the backup location is definitely there and configured properly. Also, I did check the “errlog.txt” but alas nothing about the auto-backup process is contained within. It does show the manual backup I did a couple days ago but nothing else concerning backups at all…

    Thx again dwg...

  3. 3 Posted by derekkent23 on 10 Jul, 2019 06:47 AM

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    I am not support staff, just a user.

    I had this issue once.
    To fix try this. Change the backup location, close Moneydance then reopen Moneydance and change the backup location back to your preferred location. Close Moneydance and check if a backup is now created.

    Hope this helps.

  4. 4 Posted by cyberzeus on 23 Jul, 2019 10:14 PM

    cyberzeus's Avatar

    I tested using different locations and the behavior doesn't change. The backup file is never generated automatically. The only time a backup file generated without being prompted to do so is when the app is closed.

  5. 5 Posted by dwg on 23 Jul, 2019 10:21 PM

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    The auto backups are only generated when a data set is closed, this only happens when the application is closed or when you switch to a different data set. Moneydance does not have a scheduled backup function.

  6. 6 Posted by cyberzeus on 23 Jul, 2019 10:29 PM

    cyberzeus's Avatar

    Understood - MD really should change the wording in the preferences. The phrase "Save backup daily" really doesn't apply and leads to misunderstanding how the system works. At the very least, there should be a sticky thread or similar describing exactly how the settings work.

    Thanks dwg

  7. 7 Posted by dwg on 23 Jul, 2019 10:40 PM

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    It is something that I think would be best handled in documentation.

    I've seen people question why multiple backups are not created each day when people have multiple sessions during the day. Explaining the exact meaning on the preference screen and how it works would I think be just too much text.

    I expect the designer was thinking of PC usage with the software being used once a day or left running during the day and shutdown when not in use, pretty much classic style usage.

  8. 8 Posted by cyberzeus on 23 Jul, 2019 10:46 PM

    cyberzeus's Avatar

    Perhaps - but even still, the phrase "Save backups daily" indicates that a back-up should be made on a daily basis when in reality, that isn't what occurs.

    As far as I can tell, what that checkbox actually does in enable a backup to be generated when the app is closed. Therefore, the phrase really should be "Generate backup when closing the application".

  9. 9 Posted by dwg on 23 Jul, 2019 10:48 PM

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    That would be a reasonable change.

  10. System closed this discussion on 22 Oct, 2019 10:50 PM.

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