Judith Bennett's Avatar

Judith Bennett

11 Aug, 2019 11:45 AM

I have been using Moneydance since 2015. It has suddenly started to play up since I updated my IOS and looking online it said that I should update Moneydance. I have done this but now it is asking me for my passkey number which I do not have. I obviously do not want to have to purchase it again so can you please help me. Judith Bennett

  1. 1 Posted by derekkent23 on 11 Aug, 2019 11:56 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    I you purchase 2015 then the key you were sent by email is valid for 2015 and 2017 and gets you a 50% discount for 2019 at https://infinitekind.com/purchase using the upgrading box.

    If you want to revert to 2015 download from https://infinitekind.com/download_2015

    Or upgrade free to 2017 download from https://infinitekind.com/download_2017

    And use your existing key. if you cant find your existing key then enter the email address you used to purchase 2015 in the lost key box at https://infinitekind.com/purchase

    Hope this helps.

  2. 2 Posted by Judith Bennett on 11 Aug, 2019 12:20 PM

    Judith Bennett's Avatar

    Thank you so much for your prompt and helpful reply. I have e now upgraded to 2017 and am most grateful to you. Judith Bennett

  3. 3 Posted by derekkent23 on 11 Aug, 2019 12:47 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad I was able to help.

    Have Fun.

  4. System closed this discussion on 10 Nov, 2019 12:50 PM.

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