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11 Aug, 2019 11:45 AM
I have been using Moneydance since 2015. It has suddenly started to play up since I updated my IOS and looking online it said that I should update Moneydance. I have done this but now it is asking me for my passkey number which I do not have. I obviously do not want to have to purchase it again so can you please help me. Judith Bennett
on 11 Aug, 2019 11:56 AM
I am not support staff, just a user.
I you purchase 2015 then the key you were sent by email is valid for 2015 and 2017 and gets you a 50% discount for 2019 at https://infinitekind.com/purchase using the upgrading box.
If you want to revert to 2015 download from https://infinitekind.com/download_2015
Or upgrade free to 2017 download from https://infinitekind.com/download_2017
And use your existing key. if you cant find your existing key then enter the email address you used to purchase 2015 in the lost key box at https://infinitekind.com/purchase
Hope this helps.
on 11 Aug, 2019 12:20 PM
Thank you so much for your prompt and helpful reply. I have e now upgraded to 2017 and am most grateful to you. Judith Bennett
on 11 Aug, 2019 12:47 PM
Glad I was able to help.
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