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MAC

14 Aug, 2019 07:34 PM

Why are my questions being ignored? I have asked a question on Aug 8th and still no reply, its been almost a week now

  1. 1 Posted by dwg on 14 Aug, 2019 08:45 PM

    dwg's Avatar

    I'm a fellow user.

    If you are not satisfied with the support you are receiving I can only suggest you do what people should do whenever they are dissatisfied and that is complain to the management.

    In the case of Moneydance that means Sean Reilly and his email is

    sreilly (at) infinitekind (dot) com

  2. Support Staff 2 Posted by Sean Reilly on 15 Aug, 2019 08:52 AM

    Sean Reilly's Avatar

    Hi Mac,

    Thank you for your message and I'm so sorry for the lack of response here. There's no excuse for that! I've brought up this issue with the support staff and hope to see better response times in the very near future. Please test us on that!

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  3. Sean Reilly closed this discussion on 15 Aug, 2019 08:52 AM.

  4. MAC re-opened this discussion on 16 Aug, 2019 01:09 AM

  5. 3 Posted by MAC on 16 Aug, 2019 01:09 AM

    MAC's Avatar

    Thank you very much and for your acknowledgement I am going out on a limb here and buying your Moneydance 2019 to keep Supporting MD. Thank you again.

  6. Sean Reilly closed this discussion on 16 Aug, 2019 06:59 AM.

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