tag:infinitekind.tenderapp.com,2009-01-14:/discussions/general-questions/93325-united-kingdomInfinite Kind: Discussion 2020-04-07T15:40:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/479701182020-01-07T09:23:25Z2020-01-07T09:23:25ZUnited Kingdom<div><p>Hi Bob,<br>
Thank you for contacting Moneydance support.</p>
<p>If you haven't already, I encourage you to download our free trial version and experiment with the program. You can download the trial version of Moneydance from our website on <a href="https://infinitekind.com/downloads">this page</a>.</p>
<p>The trial version is fully functional and allows you to manually enter 100 transactions. Imported transactions are not limited, so you'll be able to fully test downloading data from your bank, and importing data from other personal finance software.<br>
If you decide to purchase the program at a later date you can keep all data you have entered during the trial period.</p>
<p>You can find the Moneydance Knowledge Base <a href="https://infinitekind.tenderapp.com/kb/">here</a> which will be useful if you're using the program for the first time. I'd be happy to provide guidance if you have any questions or need assistance getting setup.</p>
<hr>
<p>Currently, Moneydance only supports <strong>automatic downloads</strong> using Direct Connect and UK and European banks do not support this connection method, at the moment.</p>
<p>By only using Direct Connect, we can guarantee that your username, password and financial data only ever exists with your bank or on your own personal computer, and at no point are your details stored on another server.</p>
<p>You can read more about why we only support this connection type in our <a href="https://infinitekind.com/blog/online-banking-privacy-security">blog</a> and also in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/express-web-connect">this article</a>.</p>
<p>Some banks in the UK have recently begun using a service called 'Open Banking', and we are actively looking into adding connectivity to Moneydance. Unfortunately it is not reachable by Moneydance right now because it require a third party service to connect to the bank. We're going to wait until Open Banking allows connections directly from the software running on our customer's devices.</p>
<p>We fiercely believe that your financial information should be secure and only accessible to yourself, your financial institution, and anyone with whom you explicitly choose to share it.</p>
<p>However, <strong>without Direct Connect</strong>, you are still able to easily import your data into the program. For now, the best way to get your files into Moneydance is to use a web browser to download them from your bank's web site.<br>
We'd recommend you use the OFX or QFX file format if either of these are available. If not, use the QIF file format. You can find the steps for manually importing your data in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a>.</p>
<p>Moneydance 2019 includes en embedded browser (currently a beta feature) that makes downloading from your banks website much easier. We're also working on another feature (coming soon) that will remember how you download from your banks site and help to automate the manual import process.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/479701182020-01-07T15:36:34Z2020-01-07T15:36:34ZUnited Kingdom<div><p>I am not support staff, just a user.</p>
<p>I am a UK user. Moneydance is sold globally and is in fact developed in the UK.</p>
<p>Hope this helps</p></div>derekkent23