Exchange rate updates

David Lahn's Avatar

David Lahn

24 Jan, 2020 06:52 PM

Why does it take so long to update the rates? This extension is sooo wonky... needs documentation.

  1. 1 Posted by Andrew on 24 Jan, 2020 07:52 PM

    Andrew's Avatar

    Hi David,

    Can you check you're running the latest version of the Quotes and Exchange Rates extension? To do this, choose Extensions --> Manage Extensions. The latest version of the extension is v.1024. You should see an 'Update' button if you're using an older version, or remove the extension and re-install.

    Hopefully this information is useful. Do not hesitate to contact us again, if you need further assistance.

    Andrew, Infinite Kind Support

  2. 2 Posted by dwg on 24 Jan, 2020 07:58 PM

    dwg's Avatar

    I'm a fellow user.

    If you are using AlphaVantage it will be, and is expected to be, slow. Because of restrictions imposed by AlphaVantage it is necessary to throttle the download rate to not exceed their imposed limit, exceed the limit and t just imposes a time penalty and you get errors until the timer resets. Downloading rates from the ECB should be relatively fast.

  3. 3 Posted by David Lahn on 24 Jan, 2020 08:21 PM

    David Lahn's Avatar

    that is fantastic using ECB… didn’t even see it there… mny thx… YOUR SUPPORT TEAM AND USERS RULE!!!

  4. 4 Posted by Andrew on 26 Jan, 2020 09:25 AM

    Andrew's Avatar

    Hi David,

    No problem, glad to hear everything is working! I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Andrew, Infinite Kind Support

  5. Andrew closed this discussion on 26 Jan, 2020 09:25 AM.

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