Maddy on 28 Jan, 2020 05:38 PM
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using?
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.
Also, please can you confirm the email/billing address used at the time of your purchase?
Can you let me know which operating system you're running on your computer/s?