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Chris Kenney

13 Feb, 2020 06:44 PM

I have acquired a credit card account to my Moneydance which i didn't add and now I can't delete. What kind of software do you have that does something I don't want to do.

  1. 1 Posted by Chris Kenn on 13 Feb, 2020 07:17 PM

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    I am quickly understanding that Moneydance may not be for me. This software is not user friendly, and I am beginning to regret the cost. Chris Kenney

  2. 2 Posted by Chris Kenn on 13 Feb, 2020 09:22 PM

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    I think I need a response. The account I observed and couldn’t delete is gone. Now I have deposits to other accounts that are unverified. I would like to know what is happening. Chris Kenney

  3. Support Staff 3 Posted by Ethan on 16 Feb, 2020 10:51 PM

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    Hello Chris,

    I apologize for the confusion. This is a web forum, not instant chat. You should expect the conversation to be more at an email pace.

    Can you describe this account in any more detail? Does it appear to contain transactions, and are they any that you recognize? What were you doing when these changes appeared (like importing data from your bank, batch changing transactions, etc)?

    When you say that you can't delete it, what happens when you try? Are you getting an error message, and if so, what does it say?

    Ethan
    Infinite Kind Support

  4. 4 Posted by Chris Kenn on 17 Feb, 2020 05:04 PM

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    Sorry Ethan - out of town. The ghost account disappeared - not sure how. However, the bank account repopulated with over $100,000. I don’t have that type of money. I will say that I populated the account with Quicken data from 2007. I’m wondering if I need to delete a number of years to preclude confusion. Chris Kenney

  5. Support Staff 5 Posted by Ethan on 17 Feb, 2020 11:36 PM

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    Hello Chris,

    To be clear, did this problem emerge when you were trying to import from Quicken? Or had you already successfully imported, everything was working fine, and these discrepancies started appearing later?

    Deleting historical data and starting from a later date, or even anew, is of course an option. It's up to you do determine if it's worth it.

    Is there any sort of pattern or consistency you can find in your incorrect transactions? Like are they all from a different account, duplicates of other transactions, accurate transactions but with the wrong date, etc? The more details you can give, the better we'd be able to guess at what may be happening.

    Ethan
    Infinite Kind Support

  6. 6 Posted by Chris Kenn on 17 Feb, 2020 11:46 PM

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    This (balance anomalies and added account) happened over 2 weeks after the importing Quicken data. I have downloaded data from my bank approximately 8 times since. No issues getting information. The anomalies seems to come without initiation. I have deleted data from over 10 years ago and adjusted the balance to conform to my actual bank balance. Waiting to see that’s sufficient. Chris

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