sync data from old laptop

Helena Dixon's Avatar

Helena Dixon

30 Jun, 2020 12:06 PM

I have a new laptop and its only showing me transactions until April 2020. How do I download/sync all my latest transactions that I have been inputting on my old laptop please?

  1. Support Staff 1 Posted by Ethan on 30 Jun, 2020 09:51 PM

    Ethan's Avatar

    Hello,

    A few things to check:

    Make sure the All button is selected at the top of your register. Some of the other options can filter out recent transactions from the active view.

    Do you see a bar towards the bottom of your register that says something like '## Unconfirmed Transactions'? If so, you have the split register view active. You can either click and drag this bar up to reveal your unconfirmed transactions, or exit this view by clicking on the 'box' icon just to the right of the New Transaction button.

    If none of those help, perhaps you are syncing an older version of your data file? I would try restarting the syncing process, starting with your old computer, and then trying to open your synced file on your new computer: https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...

    Ethan
    Infinite Kind Support

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