Unable to download stock quotes

Kevin's Avatar


18 Dec, 2018 12:22 AM

I'm having trouble getting security prices to update using Alphavantage. I've got my API key, and I plugged it into the extension UI. When I select Extensions -> Download Quotes and Exchange Rates Now, I see a message "Downloading Security Price Quotes", but they never update. When I go back in to the extension UI, "Alphavantage" is no longer selected, but my API key is apparently still remembered.

I have done a simple curl of one of the example Alphavantage APIs in order to validate my API key.

How can I debug what is going wrong?

  1. 1 Posted by Kevin on 18 Dec, 2018 01:04 AM

    Kevin's Avatar

    This started working once I chose a value for an exchange rate provider. When I wrote this post, I had left that field empty. I first chose Alphavantage there, but the rates seemed to update very slowly, so I decided not to update them. It appears to be (mostly) working now.

  2. 2 Posted by Henry on 18 Dec, 2018 12:01 PM

    Henry's Avatar

    Hi Kevin,

    I unfortunately have to confirm that the updating is slower now as the developers needed to add a delay between the price/rate requests in order to achieve a higher success rate.

    You can decrease the update time by removing exchange rates that you do not need in Tools > Currencies.
    Before doing this I recommend creating a backup.

    Infinite Kind Support

  3. System closed this discussion on 19 Mar, 2019 12:10 PM.

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