tag:infinitekind.tenderapp.com,2009-01-14:/discussions/investments/6085-downloaded-investment-transactions-matching-bank-account-is-wrongInfinite Kind: Discussion 2021-11-08T11:20:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/493287072021-08-09T11:17:45Z2021-08-09T11:17:45ZDownloaded Investment Transactions / Matching Bank Account Is Wrong<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>It is likely that this is a mapping issue. Your accounts are not mapped properly (in other words, one account is pointing to each of your Moneydance accounts).<br>
To fix this, disable the Online Set-up for the problem accounts. Then you will need to re-enable them. Once you have entered your ID and Password click Ok and wait (do not click next). You need to see a window that will display:<br>
- "Please choose the account you wish to use" - which are your accounts listed in a drop down list. If you bypass this window - your Moneydance Account will map to the first account on this list. Sometimes you will need to just wait for this window to pop-up as it can take several seconds.</p>
<p>Finally, it might be useful referring you to <a href="https://infinitekind.tenderapp.com/kb/investment-accounts/create-an-investment-account">this section</a> of the Knowledge base regarding Investments accounts.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy