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Odd sync issue

• Edit

Michael Evans

18 Sep, 2010 12:27 PM

I'm running the latest iPhone version and have a peculiar sync issue.

After opening the desktop application I find it necessary to close the iPhone app (from the multi-task bar) TWICE. The first time doesn't work, but on the second re-open the sync always takes place immediately. I cannot see any reason for this peculiarity.

I know I've mentioned this before, but a sync button in the iPhone app to force the action would be a help.

1. 1 Posted by Ben Spencer on 20 Sep, 2010 03:59 PM

   

   Turn off the firewall on your desktop. (just to check and make sure this is not the issue.)

   Open the desktop app first.

   Then select Help->Console Window.

   Wait for 30 seconds.

   Then turn on the mobile device and let it join the wifi network. Make sure both your desktop/laptop are connected to the same local network as the iPhone.

   Then start MD on the iPhone.

   If that doesn't cause a sync to occur please paste the console window output to this discussion.

   • Edit

2. 2 Posted by davidmbrown on 23 Sep, 2010 10:22 PM

   

   I also have this problem. I tried your suggestion, but Moneydance still does not sync the first time I open it on the iPhone. Here is the console window output:

   Starting Moneydance 2010r3 (751)
   Settings Folder: /Users/David/.moneydance
   OS: Mac OS X 10.6.4 x86_64
   Java: 1.6.0_20 (Apple Inc.)
   opening with size: java.awt.Dimension[width=1074,height=804]
   svc added: DB iPhone type:mdncsync.tcp.local.
   requested service info svc removed: DB iPhone type:mdncsync.tcp.local.
   svc added: DB iPhone type:mdncsync.tcp.local.
   svc resolved: DB iPhone; type:mdncsync.tcp.local.
   attempting to sync with DB iPhone; URL: http://10.0.1.10:6366

   add.txn:desc=Rebecca%27s&0.pamt=-23.25&dt=20100921&0.desc=Rebecca%27s&acct=24&0.samt=23.25&id=C57C68A3-EE36-4172-9908-2914ECF10DC8&0.id=00D9B617-C63F-4799-9A70-8B572D839228&0.acct=25
   info.info:nonce=6cf7357daad87c2
   info.info:buffertobeignored=abcdefghijklmnopqrstuvwxyz0123456789��netsync: Done processing received txns... uploading new state
   syncing txns after date: 20100725
   requested service info svc removed: DB iPhone type:mdncsync.tcp.local.
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   response to save-txn: 1
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   response to save-txn: 1
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   response to save-txn: 1
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   response to save-txn: 2
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   opening with size: java.awt.Dimension[width=1074,height=804]
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   opening with size: java.awt.Dimension[width=1074,height=804]
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   opening with size: java.awt.Dimension[width=1074,height=804]
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   svc added: DB iPhone type:mdncsync.tcp.local.
   requested service info svc removed: DB iPhone type:mdncsync.tcp.local.
   svc added: DB iPhone type:mdncsync.tcp.local.
   svc resolved: DB iPhone; type:mdncsync.tcp.local.
   attempting to sync with DB iPhone; URL: http://10.0.1.10:6366
   �netsync: Done processing received txns... uploading new state
   syncing txns after date: 20100725
   requested service info svc removed: DB iPhone type:mdncsync.tcp.local.
   svc added: DB iPhone type:mdncsync.tcp.local.
   requested service info svc removed: DB iPhone type:mdncsync.tcp.local.
   svc added: DB iPhone type:mdncsync.tcp.local.
   svc resolved: DB iPhone; type:mdncsync.tcp.local.
   attempting to sync with DB iPhone; URL: http://10.0.1.10:6366
   �netsync: Done processing received txns... uploading new state
   syncing txns after date: 20100725
   requested service info svc removed: DB iPhone type:mdncsync.tcp.local.

   • Edit

3. 3 Posted by rock.house on 30 Sep, 2010 12:02 PM

   

   Also having same issue - console window attached.

   Starting Moneydance 2010r3 (750)

   Settings Folder: C:\Users\Colin.moneydance

   OS: Windows 7 6.1 x86

   Java: 1.6.0_21 (Sun Microsystems Inc.)

   setStatus(Getting price for BT from finance.yahoo.com..., 0.009999999776482582)

   setStatus(Finished updating prices, 0.0)

   svc added: iPhone type:mdncsync.tcp.local.

   requested service info

   • Edit

4. 4 Posted by Angie Rauscher on 21 Dec, 2010 03:45 PM

   

   Colin,

   Could you please try the following sync method?

   1. Open the Moneydance desktop program and open the console window
   2. Open the Moneydance app on your iPhone and wait to see the "requested service info" message
   3. Close the Moneydance app on your iPhone
   4. Open the Moneydance app on your iPhone and wait for about 30 seconds
   5. Voila! The sync occurs!

   I have no idea why this works, and we are working on a new syncing method which we expect will be much simpler and more consistent. Please let me know if this makes the sync work for you, if not we'll move on the other other troubleshooting possibilities.

   Angie Rauscher
   Moneydance Support

   • Edit

5. 5 Posted by Michael Evans on 21 Dec, 2010 04:28 PM

   

   Angie:

   I have long been used to this double opening of the iPhone app in order to force sync. It is nothing if not consistent and is only a minor irritation once you get used to it. If you have a password on the iPhone app there is no need to enter it. Just launch the app, ignore the password screen, then close the app and relaunch. Sync takes place on the second launching even without entering the password - something I discovered quite by chance.

   Michael

   • Edit

6. 6 Posted by angler on 23 Dec, 2010 04:16 AM

   

   I have the same experience as Michael. A sync button in iPhone application might help by not needing to open the application twice for synchronizing the data.

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7. 7 Posted by Tom Henderson on 05 Jan, 2011 08:11 AM

   

   I have also always had this "problem", but I would prefer it to stay this way!
   Sometimes, I open MD on my PC, but also want to check something on my iPhone, without it going into an automatic sync. I would agree that a "Sync" button would be a good idea, which gives you control over whether it syncs or not. However it does not want to be instantly automatic either.

   • Edit

8. System closed this discussion on 31 Mar, 2015 03:29 PM.