tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/11641-unable-to-syncInfinite Kind: Discussion 2018-10-15T07:40:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/456956282018-07-16T07:39:36Z2018-07-16T07:39:36ZUnable to Sync<div><p>I am not support staff, just a user.</p>
<p>I am also running the latest preview build from <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a><br>
Updating did not affect my syncing between my windows 10 and windows 7 computers and my Android phone.</p>
<p>Perhaps check that syncing is still enabled under FILE – SYNCING.</p>
<p>If it is reset syncing as follows.<br>
1. Under FILE – SYNCING set Don’t sync.<br>
2. Do a FILE – EXPORT BACKUP.<br>
3. Disconnect syncing on your two mobile devices. Any data not synced to your computer will be lost. Make a note of any un-synced transactions.<br>
4. Delete the folder “.moneydancesync” in your Dropbox folder.<br>
5. Under FILE -SYNCING set the same syncing method as you were using.<br>
6. Start syncing on both your mobile devices in turn.</p>
<p>Hope this helps</p></div>derekkent23