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sync with iphone

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Brad Whelchel

Jul 28, 2018 @ 07:13 PM

Moneydance is syncing with one iphone but not the other. Just says initial sync failed.

1. 1 Posted by derekkent23 on Jul 29, 2018 @ 01:46 PM

   

   I am not support staff, just a user.

   See this thread it may help. http://help.infinitekind.com/discussions/iphone-ipod-touch-ipad-and...

   Cant confirm myself as I am a Android user.

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2. 2 Posted by Glen Christense... on Jul 29, 2018 @ 05:29 PM

   

   I had the same problem and this process from the developer fixed the issue:

   Hi Glen,
   Sorry to hear of the issue you have encountered when syncing your data with the Moneydance mobile app. Can you try to resetting your syncing connection completely and see if setting up fresh allows a successful connection? This will involve disabling the current sync settings, deleting all trace of the sync from Dropbox, then setting up again from scratch -
   First disable Dropbox syncing in Moneydance via File --> Syncing, then close Moneydance.
   Using the Dropbox app or website interface, delete the .moneydancesync folder in your Dropbox folder.
   Then re-open Moneydance and re-enable Dropbox syncing via File --> Syncing.
   Sign out of Dropbox syncing on the Moneydance app on your mobile device and reconnect.
   If you have any un-synced transactions on your mobile devices then this process will delete any transactions not stored in the main data set. You'll want to manually enter any transactions like this before following the steps.
   Ian O
   Infinite Kind Support

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3. System closed this discussion on Oct 28, 2018 @ 05:30 PM.