tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/11736-iphone-app-does-not-synchronise-with-drop-boxInfinite Kind: Discussion 2018-10-29T12:30:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/457974622018-07-30T07:14:11Z2018-07-30T07:14:14ZIphone app does not synchronise with drop box<div><p>I had the same problem and this process from the developer fixed the issue:</p>
<p>Hi Glen,<br>
Sorry to hear of the issue you have encountered when syncing your data with the Moneydance mobile app. Can you try to resetting your syncing connection completely and see if setting up fresh allows a successful connection? This will involve disabling the current sync settings, deleting all trace of the sync from Dropbox, then setting up again from scratch -<br>
First disable Dropbox syncing in Moneydance via File --> Syncing, then close Moneydance.<br>
Using the Dropbox app or website interface, delete the .moneydancesync folder in your Dropbox folder.<br>
Then re-open Moneydance and re-enable Dropbox syncing via File --> Syncing.<br>
Sign out of Dropbox syncing on the Moneydance app on your mobile device and reconnect.<br>
If you have any un-synced transactions on your mobile devices then this process will delete any transactions not stored in the main data set. You'll want to manually enter any transactions like this before following the steps.<br>
Ian O<br>
Infinite Kind Support</p></div>Glen Christensentag:infinitekind.tenderapp.com,2009-01-14:Comment/457974622018-07-30T07:35:14Z2018-07-30T07:35:15ZIphone app does not synchronise with drop box<div><p>It worked, thanks.</p></div>Rafael Latorretag:infinitekind.tenderapp.com,2009-01-14:Comment/457974622018-07-30T12:28:16Z2018-07-30T12:28:18ZIphone app does not synchronise with drop box<div><p>I had this very problem too with both iPhone and iPad.</p>
<p>When checking back on dates for last successful sync, I noticed that it coincided with the most recent update of my PC version of the program. As this was still sitting in my 'downloads' folder, I attempted to re-install from this folder only to be told that the original download was now corrupt... After re-downloading the latest version from the Infinite Kind site, I tried again to re-install on my PC and all was successful.</p>
<p>iPad and iPhone re-connected as normal with the sync data held on Dropbox. No data lost from any devices and all working perfectly again :)</p></div>Mike B