Sync not happening - on iPod Touch 3G running 4.1

Cheryl's Avatar

Cheryl

29 Oct, 2010 11:06 PM

I installed the app today and synced with no problem after entering in the key.
Next, I entered 4 transactions on my iPod while out and about.
Came home and did the steps I thought would work, and nothing is happening.

Here is my console window:

Starting Moneydance 2010r3 (751)
Settings Folder: /Users/cmeier/.moneydance
OS: Mac OS X 10.6.4 x86_64
Java: 1.6.0_20 (Apple Inc.)
svc added: Cheryl_iPod type:mdncsync.tcp.local.
requested service info

Honestly, if you tell me to disable my firewall, I will have no idea as to what you are talking about - I would need step by step on where to find that info and how to disable it if is enabled. I have a Mac running 10.6.4.

Thanks,
Cheryl

  1. 1 Posted by Cheryl on 29 Oct, 2010 11:12 PM

    Cheryl's Avatar

    Update:
    Playing around with trying to enter a transaction while both were running, and here is an updated console window read-out:

    Starting Moneydance 2010r3 (751)
    Settings Folder: /Users/cmeier/.moneydance
    OS: Mac OS X 10.6.4 x86_64
    Java: 1.6.0_20 (Apple Inc.)
    svc added: Cheryl_iPod type:mdncsync.tcp.local.
    requested service info svc removed: Cheryl_iPod type:mdncsync.tcp.local.
    svc added: Cheryl_iPod type:mdncsync.tcp.local.
    requested service info svc removed: Cheryl_iPod type:mdncsync.tcp.local.
    svc added: Cheryl_iPod type:mdncsync.tcp.local.
    requested service info svc resolved: Cheryl_iPod; type:mdncsync.tcp.local.
    attempting to sync with Cheryl_iPod; URL: http://fe80:0:0:0:6233:4bff:fe72:cc18%0:6366
    java.net.MalformedURLException: For input string: "0:0:0:6233:4bff:fe72:cc18%0:6366"

    at java.net.URL.<init>(URL.java:601)
    at java.net.URL.<init>(URL.java:464)
    at java.net.URL.<init>(URL.java:413)
    at com.moneydance.modules.features.netsync.Main.getServiceURL(Main.java:218)
    at com.moneydance.modules.features.netsync.Main.testKeyWithDevice(Main.java:313)
    at com.moneydance.modules.features.netsync.Main.tryToSyncWithURL(Main.java:234)
    at com.moneydance.modules.features.netsync.Main.access$300(Main.java:35)
    at com.moneydance.modules.features.netsync.Main$SyncMonitor.serviceResolved(Main.java:452)
    at javax.jmdns.impl.JmDNSImpl.handleServiceResolved(JmDNSImpl.java:484)
    at javax.jmdns.impl.ServiceInfoImpl.updateRecord(ServiceInfoImpl.java:524)
    at javax.jmdns.impl.JmDNSImpl.updateRecord(JmDNSImpl.java:910)
    at javax.jmdns.impl.JmDNSImpl.handleResponse(JmDNSImpl.java:1025)
    at javax.jmdns.impl.SocketListener.run(SocketListener.java:68)
    at java.lang.Thread.run(Thread.java:637)

    ...it's all Greek to me!!

    Cheryl

  2. 2 Posted by Angie Rauscher on 30 Oct, 2010 12:11 PM

    Angie Rauscher's Avatar

    Cheryl,

    The first thing I would suggest is what I do to make my iPod touch sync. (I get the same console readout as you listed in your first post.) It's what I have to do every time I sync, but it works flawlessly when I follow this routine.

    1. Open the Moneydance desktop program and open the console window
    2. Open the Moneydance app on your iPod touch and wait to see the "requested service info" message
    3. Close the Moneydance app on your iPod touch
    4. Open the Moneydance app on your iPod touch and wait for about 30 seconds
    5. Voila! The sync occurs!

    I have no idea why this works, and we are working on a new syncing method which we expect will be much simpler and more consistent. Please let me know if this makes the sync work for you, if not we'll move on the other other troubleshooting possibilities.

    Angie Rauscher
    Moneydance Support

    Check out our new blog series, Moneydance on the Road.

  3. 3 Posted by cheryl on 03 Nov, 2010 08:10 PM

    cheryl's Avatar

    Angie,
    Sorry it took so long to reply - I've been busy and haven't had a chance
    to really sit down with this!

    This email - the process worked. I will answer your next email next. :)

    --
    Cheryl Meier
    Owner/Founder
    Artworks Atlanta Video + Cinema
    "Simply Beautiful Wedding Films"
    www.artworksvideo.com
    770-468-8333

  4. Angie Rauscher closed this discussion on 03 Nov, 2010 08:52 PM.

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