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won't synch

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Chris Reynolds

07 Nov, 2010 09:36 AM

Hi,

I am having all sorts of problems with my Iphone app. Up until last Thursday, all was fine. Now - nothing. Quite simply, MoneyD on my laptop cannot see the app. I have ensured they are both on the same network (my home network), I have tried switching the firewall on and off - still nothing. It is pointless pasting the console here because it doesn't see anything. In despiration, I removed the app from the Iphone and reloaded it. Having removed the previous device from the network synching tool, I tried to pair the 2 devices. the Synch tool said it couldn't see anything.

The only changes I have made was to load the Sophos anti virus onto my laptop. Thinking this might be the problem, I have since removed it - still nothing.

Cn you hel please as I use the app all the time and not to do so would be a major problem.

Thanks

Chris

1. 1 Posted by Ben Spencer on 07 Nov, 2010 02:06 PM

   

   Can you do a reboot on your iPhone. Actually turning it off and then back on again by holding down the power button.

   Are you connecting to the the same wifi hotspot that you were using previously?

   Ben Spencer
   Moneydance Support

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2. 2 Posted by Chris Reynolds on 07 Nov, 2010 02:13 PM

   

   Hi Ben,

   I have tried the reboot already. Yes I am on the same network as before. This has happened before but resolved itself. Now I need the laptop(iMac) to see the app so I can enter the London series of numbers. I deleted and reloaded the app

   Chris

   Chris Reynolds

   Sent on my IPhone

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3. 3 Posted by Ben Spencer on 07 Nov, 2010 02:25 PM

   

   Hi Chris

   Can you confirm that you have gone through the check list in the following article:
   http://help.infinitekind.com/faqs/iphone-app/the-network-sync-exten...

   Ben Spencer

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4. 4 Posted by Chris Reynolds on 07 Nov, 2010 04:43 PM

   

   On 7 Nov 2010, at 14:27, Ben Spencer wrote:

   > // Hi Ben,

   yes I have. only difference I can see is on the netmask which on my Mac is as below- to be honest i cannot interpret this. Netmask etc on iphone is as per link. I dont nderstand how it can work on Thursday and not now:

   Chris-Reynoldss-MacBook-Pro:~ chrisreynolds$ ifconfig
   lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
   inet6 ::1 prefixlen 128
   inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
   inet 127.0.0.1 netmask 0xff000000
   gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
   stf0: flags=0<> mtu 1280
   en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
   ether c4:2c:03:19:70:b7
   media: autoselect
   status: inactive
   en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
   ether d8:a2:5e:93:8f:cf
   inet6 fe80::daa2:5eff:fe93:8fcf%en1 prefixlen 64 scopeid 0x5
   inet 192.168.1.65 netmask 0xffffff00 broadcast 192.168.1.255
   media: <unknown subtype>
   status: active
   fw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 4078
   lladdr d8:a2:5e:ff:fe:e4:ea:84
   media: autoselect <full-duplex>
   status: inactive
   en3: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
   ether 5c:59:48:c7:45:2e
   media: autoselect
   status: inactive

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5. 5 Posted by Chris Reynolds on 07 Nov, 2010 05:01 PM

   

   Ben,

   I have resolved this by resetting my wifi router> Thanks for the help

   Chris

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6. 6 Posted by Ben Spencer on 07 Nov, 2010 06:11 PM

   

   Thanks for letting me know.

   Ben Spencer
   Moneydance Support

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7. Ben Spencer closed this discussion on 07 Nov, 2010 06:11 PM.