Unable to Sync

Anil's Avatar

Anil

06 Apr, 2019 05:26 PM

Hi

I am unable to sync my macbook pro with my iPhone. I tried to fix this the usual way of disabling syncing on my MacBook Pro, however, I get a "syncing method: don't sync". I am unable to change this.

My versions of Moneydance is 2017.3 (1622)

Regards

Anil

  1. 1 Posted by derekkent23 on 06 Apr, 2019 06:25 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    If under syncing the syncing method is fixed at don't sync this normally means the data set is a secondary computer data set backup that has been restored using RESTORE FROM BACKUP.
    At any time have you been syncing with another computer?
    If so there is a way to convert a secondary to a primary data set so the syncing method can be changed.

  2. 2 Posted by Anil J N Shukla on 08 Apr, 2019 01:36 AM

    Anil J N Shukla's Avatar

    Thank you for your reply. I’m not using any other computer with Money Dance so not sure how the back up kicked in. All the same, what is the solution?

    Regards

    Anil

    Sent from Anil's iPhone.

  3. 3 Posted by derekkent23 on 08 Apr, 2019 07:14 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Anil's

    As you have not been syncing with another computer and restored a secondary backup, I don’t know is the following is appropriate for your issue.

    However, use FILE – EXPORT BACKUP is case something goes wrong to make a backup then:
    Attached is a file "md2017_convert_secondary_to_master.py".
    To use the .py file, first save it to your computer, somewhere you can easily access it like your downloads folder or your desktop. Then follow these steps:
    1. In Moneydance, select Window --> Python Scripting.
    2. In the window that opens, select 'Open Script' then navigate to the .py file wherever you saved it on your system.
    3. Select 'Run' to execute the file.
    4. Wait a few moments until you see a message on screen, confirming the script has run successfully.
    5. Close and reopen Moneydance.
    Click FILE - SYNCING, and you should now be able to select the required sync method. The best and most flexible option is called “Dropbox Folder”.

    EDIT Thanks to dwg for spotting I originally posted references to 2015.
    You are running an old build of 2017, you should update the last build this fixes a number of bugs.
    See https://infinitekind.com/download_2017

    Hope this helps.

  4. 4 Posted by derekkent23 on 08 Apr, 2019 08:32 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Anil's

    You are running an old build of 2017, you should update the last build this fixes a number of bugs.
    See https://infinitekind.com/download_2017

    Hope this helps.

  5. 5 Posted by Anil J N Shukla on 28 Apr, 2019 01:23 AM

    Anil J N Shukla's Avatar

    Hi Derek

     

    Thank you for your help. The software is running normally.

     

    Regards

     

    Anil

     

    From: derekkent23 <[email blocked]>
    Reply-To: <[email blocked]>

  6. 6 Posted by derekkent23 on 28 Apr, 2019 06:51 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad I was able to help.

    Have Fun.

  7. System closed this discussion on 28 Jul, 2019 07:00 AM.

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