Need to say "Access Key"

xxtemp's Avatar


23 Nov, 2010 06:32 PM

I successfully installed the iPod Touch app, but it could have been an easier/nicer experience. On configuring the PC it tells me to choose a device and an access key.

On the iPod, I have a screen with tons of Hex digits.

You need to say "Access Key" on that screen, like this:

Access Key:
3776 2AAD 67CC
6392 ABBC 7DF5
8839 DDEF 765A

I know it's obvious to you, but it is not obvious to a user. Besides the PC dialog that asks for a device and access key implies that it is the access code for the device it wants.

I assumed that those digits were the access key, and took the time to put them in. At that point the system apparently froze. It seemed that it was frozen because there was no hourglass cursor or progress bar. In fact another dialog appeared.

So, please:

  1. Label the access key.
  2. On the PC dialog say "The access key is the 345 digit hex number appearing on your Moneydance iPhone app"
  3. Have a progress bar so that users won't think the app has frozen.


  1. 1 Posted by Brian Adler on 23 Nov, 2010 07:22 PM

    Brian Adler's Avatar

    I have created a ticket for this issue. The ticket is attached to this discussion. By posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it.


    Brian Adler

    Moneydance Support

  2. System closed this discussion on 31 Mar, 2015 03:29 PM.

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