tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/12618-restart-ipad-when-syncing-is-stuckInfinite Kind: Discussion 2019-07-17T20:30:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/471863512019-04-17T19:49:38Z2019-04-17T19:49:38ZRestart iPad when syncing is stuck<div><p>I tried doing what Henry suggested- restart iPad when getting the stuck message "Waiting for Initial Sync". But when I oped Moneydance, there was nothing there and it is no longer syncing.</p>
<p>What do I do next to solve the problem of syncing not working?</p></div>halljm8770tag:infinitekind.tenderapp.com,2009-01-14:Comment/471863512019-04-17T20:05:35Z2019-04-17T20:05:35ZRestart iPad when syncing is stuck<div><p>I am not support staff, just a user.</p>
<p>What version and build of Moneydance are you running. e.g. 2019.2(1867).<br>
Are you only syncing between one computer and a iPad?<br>
What is your computers operating system?<br>
What syncing method have you used.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/471863512019-04-17T20:08:49Z2019-04-17T20:08:49ZRestart iPad when syncing is stuck<div><p>Hello,</p>
<p>I’m running version 2017.6(1656) on my MacBook Pro.<br>
I’m syncing only from my laptop to my iPad Pro.<br>
I’m running MacOS Mojave on my laptop.<br>
I’ve chosen Dropbox Connection.</p>
<p>—— Jim Hall</p></div>halljm8770tag:infinitekind.tenderapp.com,2009-01-14:Comment/471863512019-04-17T20:22:06Z2019-04-17T20:22:06ZRestart iPad when syncing is stuck<div><p>I am not support staff, just a user.</p>
<p>On your computer set Don’t Sync as the syncing method.<br>
On the iPad app Disconnect.<br>
I would suggest you consider updating Moneydance 2017 to 2017.10(1706) from <a href="https://infinitekind.com/download_2017">https://infinitekind.com/download_2017</a><br>
If you have Dropbox Client installed on your computer delete the “.moneydancesync” folder in Dropbox. Otherwise delete this folder by signing into your account online.<br>
Restart syncing from the start. Computer, iPad.<br>
Give time between each step for Dropbox to sync.</p>
<p>Hope this helps</p></div>derekkent23