Moneydance stopped working on phone upgrade to Android version 9

kevin.peacock's Avatar

kevin.peacock

23 Apr, 2019 05:38 PM

Moneydance android app was working fine. After upgrading phone to android version 9, there were periodic messages that Moneydance may not work with the new operating system, it did work at first but has now stopped completely.
I have uninstalled Moneydance and reinstalled, but still does not work.
Moneydance app is version 1.15 which looks to be dated 21 Jul 2017.

  1. 1 Posted by derekkent23 on 23 Apr, 2019 05:59 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    You don't stat which version and build of Moneydance you are running. e.g. 2019.3(1870).
    You don't state what your setup is, so I assume its one computer and one phone.
    Nor do you indicate what syncing method you are using Dropbox Folder or Connection?
    So the following can only be general.

    It sound like you need to reset syncing.
    On your computer set Don’t Sync as the syncing method.
    On the phone app Disconnect.
    If you have Dropbox Client installed on your computer delete the “.moneydancesync” folder in Dropbox. Otherwise delete this folder by signing into your account online.
    Restart syncing from the start. Computer, Phone.
    Give time between each step for Dropbox to sync.

    Hope this helps

  2. 2 Posted by kevin.peacock on 23 Apr, 2019 06:13 PM

    kevin.peacock's Avatar

    Sorry, setup info:

     

    Moneydance 2019.1 (1855)

    Setup 2 Windows 10 PC’s, 1 A Samsung Galaxy S8 Android version 9, 1 iPad air. The PC’s and iPad are working fine.

    Syncing using Dropbox Folder

     

    Thanks, Kevin

  3. 3 Posted by derekkent23 on 23 Apr, 2019 06:53 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Suggest you update your two computers to this build https://infinitekind.com/preview

    Sync resetting
    1. On both your mobile devices use there setting menu to disconnect.
    2. Set primary computer “Sync Method” to “Don’t Sync” under FILE – SYNCING, then click OK.
    3. On your primary computer use EXPORT BACKUP to save a backup in case something goes wrong.
    4. On your second computer click on HELP – SHOW DOCUMENT FOLDER to open a file explorer, close Moneydance and delete your data sets “yourdatasetname.moneydance”.
    5. Using your primary computer in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”. This can talk some time.
    6. In your second computer check that in the Dropbox folder that the folder “.moneydancesync” has been automatically deleted. You need to give Dropbox a short time to complete this deletion.
    7. On your primary computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.
    8. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”. This can take some time.
    9. Wait until the same Dropbox folder appears on your second computer, again watch the Dropbox icon this time on your second computer and wait till it states “Up to Date”.
    10. On your second computer starting Moneydance should open it in the welcome window, click on “Create a new account set”.
    11. Select “Open Synced File” and use dropdown to select “Dropbox Folder” then click NEXT.
    12. You should see a search screen headed “Select a synced document to open”
    13. After a short search delay, it should then list your un-synced data set name used on your primary computer.
    14. Highlight your data set name and click NEXT.
    15. Enter the encryption password, the “Encryption Passphrase” you set on your primary computer under FILE – SYNCING.
    16. Then click on FINISH. Wait for your data to be synced.
    You may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the second computers side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.
    17. Then sync your two mobile devices as outlined at http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi...

    Hope this helps.

  4. 4 Posted by kevin.peacock on 25 Apr, 2019 10:22 AM

    kevin.peacock's Avatar

    Thanks for the help.

     

    It didn’t work the first time around.

    So I did the following:

    1. Set primary computer “Sync Method” to “Don’t Sync”
    2. Deleted Dropbox folder “.moneydancesync”
    3. Uninstalled Moneydance from Android phone
    4. Set primary computer “Sync Method” to “Dropbox Folder”
    5. Closed Moneydance on primary computer and opened on secondary computer. Syncing worked correctly.
    6. Reinstalled Moneydance on Android phone and reset Dropbox sync. Phone now sync’s correctly.
    7. Opened Moneydance on Tablet and reset Dropbox sync. Tablet sync’s correctly.

     

    Happy now, thanks again.

  5. 5 Posted by derekkent23 on 25 Apr, 2019 10:52 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad I was able to at least point you in the right direction to get syncing working.

    Have Fun

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