tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/12641-moneydance-stopped-working-on-phone-upgrade-to-android-version-9Infinite Kind: Discussion 2019-07-25T11:00:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/472007752019-04-23T17:59:17Z2019-04-23T17:59:17ZMoneydance stopped working on phone upgrade to Android version 9<div><p>I am not support staff, just a user.</p>
<p>You don't stat which version and build of Moneydance you are running. e.g. 2019.3(1870).<br>
You don't state what your setup is, so I assume its one computer and one phone.<br>
Nor do you indicate what syncing method you are using Dropbox Folder or Connection?<br>
So the following can only be general.</p>
<p>It sound like you need to reset syncing.<br>
On your computer set Don’t Sync as the syncing method.<br>
On the phone app Disconnect.<br>
If you have Dropbox Client installed on your computer delete the “.moneydancesync” folder in Dropbox. Otherwise delete this folder by signing into your account online.<br>
Restart syncing from the start. Computer, Phone.<br>
Give time between each step for Dropbox to sync.</p>
<p>Hope this helps</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/472007752019-04-23T18:13:07Z2019-04-23T18:13:07ZMoneydance stopped working on phone upgrade to Android version 9<div><p>Sorry, setup info:</p>
<p>Moneydance 2019.1 (1855)</p>
<p>Setup 2 Windows 10 PC’s, 1 A Samsung Galaxy S8 Android version 9, 1 iPad air. The PC’s and iPad are working fine.</p>
<p>Syncing using Dropbox Folder</p>
<p>Thanks, Kevin</p></div>kevin.peacocktag:infinitekind.tenderapp.com,2009-01-14:Comment/472007752019-04-23T18:53:10Z2019-04-23T18:53:10ZMoneydance stopped working on phone upgrade to Android version 9<div><p>I am not support staff, just a user.</p>
<p>Suggest you update your two computers to this build <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>Sync resetting<br>
1. On both your mobile devices use there setting menu to disconnect.<br>
2. Set primary computer “Sync Method” to “Don’t Sync” under FILE – SYNCING, then click OK.<br>
3. On your primary computer use EXPORT BACKUP to save a backup in case something goes wrong.<br>
4. On your second computer click on HELP – SHOW DOCUMENT FOLDER to open a file explorer, close Moneydance and delete your data sets “yourdatasetname.moneydance”.<br>
5. Using your primary computer in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”. This can talk some time.<br>
6. In your second computer check that in the Dropbox folder that the folder “.moneydancesync” has been automatically deleted. You need to give Dropbox a short time to complete this deletion.<br>
7. On your primary computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.<br>
8. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”. This can take some time.<br>
9. Wait until the same Dropbox folder appears on your second computer, again watch the Dropbox icon this time on your second computer and wait till it states “Up to Date”.<br>
10. On your second computer starting Moneydance should open it in the welcome window, click on “Create a new account set”.<br>
11. Select “Open Synced File” and use dropdown to select “Dropbox Folder” then click NEXT.<br>
12. You should see a search screen headed “Select a synced document to open”<br>
13. After a short search delay, it should then list your un-synced data set name used on your primary computer.<br>
14. Highlight your data set name and click NEXT.<br>
15. Enter the encryption password, the “Encryption Passphrase” you set on your primary computer under FILE – SYNCING.<br>
16. Then click on FINISH. Wait for your data to be synced.<br>
You may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the second computers side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.<br>
17. Then sync your two mobile devices as outlined at <a href="http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi">http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi</a>...</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/472007752019-04-25T10:22:55Z2019-04-25T10:22:55ZMoneydance stopped working on phone upgrade to Android version 9<div><p>Thanks for the help.</p>
<p>It didn’t work the first time around.</p>
<p>So I did the following:</p>
<ol>
<li>Set primary computer “Sync Method” to “Don’t Sync”<br></li>
<li>Deleted Dropbox folder “.moneydancesync”<br></li>
<li>Uninstalled Moneydance from Android phone<br></li>
<li>Set primary computer “Sync Method” to “Dropbox Folder”<br></li>
<li>Closed Moneydance on primary computer and opened on secondary computer. Syncing worked correctly.<br></li>
<li>Reinstalled Moneydance on Android phone and reset Dropbox sync. Phone now sync’s correctly.<br></li>
<li>Opened Moneydance on Tablet and reset Dropbox sync. Tablet sync’s correctly.</li>
</ol>
<p>Happy now, thanks again.</p></div>kevin.peacocktag:infinitekind.tenderapp.com,2009-01-14:Comment/472007752019-04-25T10:52:36Z2019-04-25T10:52:36ZMoneydance stopped working on phone upgrade to Android version 9<div><p>I am not support staff, just a user.</p>
<p>Glad I was able to at least point you in the right direction to get syncing working.</p>
<p>Have Fun</p></div>derekkent23