iphone app keeps crashing

Kevin 's Avatar

Kevin

24 Jul, 2019 01:49 AM

The iPhone app keep going black during the inital syncing. Can't get the app to working

  1. 1 Posted by derekkent23 on 24 Jul, 2019 07:17 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    The app for the iphone has recently been updated it could help support if you post the Moneydance app build number plus details of you phone.

  2. 2 Posted by Kevin Harmon on 24 Jul, 2019 08:17 PM

    Kevin Harmon's Avatar

    Ok the Moneydance program I'm using is 2019.4 (1886). I'm using dropbox
    folder to connect to dropbox. I have iPhone XR running 12.3.1, iPad 6th
    Generation running 12.3.1. I also have an Android tablet running 7.1.1.
    The iPhone,iPad and Android tablet are never connected at the same time.
    Now when I download Moneydance App from Apple I log into my dropbox. Then
    it ask me to allow Moneydance to access my files in dropbox. I select
    Allow. Then it take me to a screen that I need to input a Encryption Key.
    So I input the Encruption key and press begin syncing. Then the next
    screen said " wait for inital syncing" then about 3 seconds later he app
    closes. Now when you try to open up the Moneydance app you get a black
    screen. This happens on the iPhone and iPad. Now when I try it on the
    Android Tablet it works fine.

    Thanks for your help.

  3. 3 Posted by derekkent23 on 24 Jul, 2019 08:38 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Sorry, when I suggested posting your Moneydance app build I meant the build on your Apple devices. A new build 2.21 was released on the 12 July 2019. I was trying to determine if the issue is with the just released build, 2.21 or with 2.20?
    I have an Android phone running build 1.15 and when I loaded a new Android beta build 2.0(53) then a few days later 2.0(54) I am seeing the similar issue to you. I had to reverted back to 1.15

    Along with the other information you have provided it could help support solve the issue.

  4. 4 Posted by Kevin Harmon on 24 Jul, 2019 10:59 PM

    Kevin Harmon's Avatar

    Moneydance app v 2.21

    thanks

  5. Support Staff 5 Posted by Henry on 25 Jul, 2019 01:16 AM

    Henry's Avatar

    @Kevin and @Derekkent23

    I apologize for the issues you are experiencing with the mobile app.
    I have reported what you see to our lead developer and will notify you as soon as we have a solution.

    @Derekkent23 What is the Android version on your mobile device?

    --
    Henry, Infinite Kind Support

  6. 6 Posted by derekkent23 on 25 Jul, 2019 07:12 AM

    derekkent23's Avatar

    Hi Henry, in conversation with Sean on Slack site to resolve the issue. State of play. Moved on from post above. MD build for Android is 2.0 from beta page on Google Play. Get to the point where I click the BEGIN SYNCING at which point I get the message Syncing Failed. Phone running 6.0.1

  7. Support Staff 7 Posted by Sean Reilly on 29 Jul, 2019 07:45 AM

    Sean Reilly's Avatar

    Hi Kevin,

    Ok, I've found and fixed a crash that was occurring in version 2.21 of Moneydance for iOS/iPad/iPhone. Version 2.22 is now waiting for review with Apple and will be published as soon as they approve it and should solve the problem. Thanks for reporting this!

    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

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