tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/12918-iphone-app-keeps-crashingInfinite Kind: Discussion 2019-10-28T07:50:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/474659502019-07-24T19:17:08Z2019-07-24T19:17:08Ziphone app keeps crashing <div><p>I am not support staff, just a user.</p>
<p>The app for the iphone has recently been updated it could help support if you post the Moneydance app build number plus details of you phone.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/474659502019-07-24T20:17:50Z2019-07-24T20:17:51Ziphone app keeps crashing <div><p>Ok the Moneydance program I'm using is 2019.4 (1886). I'm using dropbox<br>
folder to connect to dropbox. I have iPhone XR running 12.3.1, iPad 6th<br>
Generation running 12.3.1. I also have an Android tablet running 7.1.1.<br>
The iPhone,iPad and Android tablet are never connected at the same time.<br>
Now when I download Moneydance App from Apple I log into my dropbox. Then<br>
it ask me to allow Moneydance to access my files in dropbox. I select<br>
Allow. Then it take me to a screen that I need to input a Encryption Key.<br>
So I input the Encruption key and press begin syncing. Then the next<br>
screen said " wait for inital syncing" then about 3 seconds later he app<br>
closes. Now when you try to open up the Moneydance app you get a black<br>
screen. This happens on the iPhone and iPad. Now when I try it on the<br>
Android Tablet it works fine.</p>
<p>Thanks for your help.</p></div>Kevin Harmontag:infinitekind.tenderapp.com,2009-01-14:Comment/474659502019-07-24T20:38:57Z2019-07-24T20:38:57Ziphone app keeps crashing <div><p>I am not support staff, just a user.</p>
<p>Sorry, when I suggested posting your Moneydance app build I meant the build on your Apple devices. A new build 2.21 was released on the 12 July 2019. I was trying to determine if the issue is with the just released build, 2.21 or with 2.20?<br>
I have an Android phone running build 1.15 and when I loaded a new Android beta build 2.0(53) then a few days later 2.0(54) I am seeing the similar issue to you. I had to reverted back to 1.15</p>
<p>Along with the other information you have provided it could help support solve the issue.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/474659502019-07-24T22:59:25Z2019-07-24T22:59:25Ziphone app keeps crashing <div><p>Moneydance app v 2.21</p>
<p>thanks</p></div>Kevin Harmontag:infinitekind.tenderapp.com,2009-01-14:Comment/474659502019-07-25T01:16:05Z2019-07-25T01:16:05Ziphone app keeps crashing <div><p>@Kevin and @Derekkent23</p>
<p>I apologize for the issues you are experiencing with the mobile app.<br>
I have reported what you see to our lead developer and will notify you as soon as we have a solution.</p>
<p>@Derekkent23 What is the Android version on your mobile device?</p>
<p>--<br>
Henry, Infinite Kind Support</p></div>Henrytag:infinitekind.tenderapp.com,2009-01-14:Comment/474659502019-07-25T07:12:10Z2019-07-25T07:12:10Ziphone app keeps crashing <div><p>Hi Henry, in conversation with Sean on Slack site to resolve the issue. State of play. Moved on from post above. MD build for Android is 2.0 from beta page on Google Play. Get to the point where I click the BEGIN SYNCING at which point I get the message Syncing Failed. Phone running 6.0.1</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/474659502019-07-29T07:45:48Z2019-07-29T07:45:48Ziphone app keeps crashing <div><p>Hi Kevin,</p>
<p>Ok, I've found and fixed a crash that was occurring in version 2.21 of Moneydance for iOS/iPad/iPhone. Version 2.22 is now waiting for review with Apple and will be published as soon as they approve it and should solve the problem. Thanks for reporting this!</p>
<p>Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reilly