Moneydance Android beta bugs

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jeffcarp

31 Jul, 2019 03:01 PM

Just starting a thread to list bugs encountered by Moneydance Android beta users.

v: July 25
All accounts have $0 balance in the account list despite all accounts having transactions and the correct running balance in the individual account registers.

  1. 1 Posted by derekkent23 on 03 Aug, 2019 08:40 PM

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    I have two Android phones both running Moneydance Mobile app 2.0 beta 25 Jul 2019.

    Android 6.0.1 phone.
    On clicking the MD icon I get the message “Unfortunately Moneydance has stopped”. Reported to Sean the software developer.

    New Android 9 phone
    Initial sync time = 2 minutes 55 seconds, guess depends on internet speed.
    After initial sync all value on account list screen were £0.00. Account list filled the screen, not all my accounts were listed. No scrolling. Balances and transaction within listed accounts looked OK.
    Waited a further 10 minutes, no change.
    Completely close app and reopen. After 3 seconds loading time, all accounts were present, scrolling worked. Balances on account list screen were now correct. Transaction within all accounts looked OK. Reported to Sean the software developer with some other layout improvement suggestions,

    His comment some of the listed issue are fixed in a about to be released new beta.

  2. 2 Posted by derekkent23 on 04 Aug, 2019 08:40 AM

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    As suggested by above post Sean has updated
    Now 2.0 3 Aug 2019

    Android 6.0.1 phone. No change.
    On clicking the MD icon I get the message “Unfortunately Moneydance has stopped”. Reported to Sean the software developer.

    New Android 9 phone
    Initial sync time = 2 minutes 40 seconds, guess depends on internet speed and data set size, I don’t have any attachments.
    After initial sync all value on account list screen were £0.00 but now a new message appears indicating syncing is still in progress. Message lasted about 40 seconds. After the message closed there was no change. However, tests showed closing and opening the app at this point, including background instance fixed the issue, waiting (further 10 minutes) did not.
    My Layout improvement suggestions incorporated.

    For me it seems to work now, syncing to and from.

  3. 3 Posted by md on 11 Aug, 2019 12:18 PM

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    Does the month part of the date not display properly for dates in August and March for anyone else ?

    3rd August Beta version on Android 9

  4. 4 Posted by derekkent23 on 11 Aug, 2019 12:45 PM

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    I am not support staff, just a user.

    Also running 3rd August 2.0 beta on Android 9 phone Samsung Galaxy A40.
    August and March dates look OK on my phone, see screen shot of a section of my phone screen for March.

  5. 5 Posted by md on 11 Aug, 2019 01:06 PM

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    Attached is what dates in August look like on my phone. The same problem happens for dates in March.

    It's interesting that the dates on my phone display with a "." after the abbreviated month, and they don't in the screenshot you posted. That "." is causing the text to wrap and Aug.
    and Mar. to display strangely.

  6. 6 Posted by derekkent23 on 11 Aug, 2019 01:55 PM

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    I am not support staff, just a user.
    Hi md

    I have posted a link for this thread to Sean the software developer so he is aware of your issue.

    Hope this helps.

  7. 7 Posted by Art on 11 Aug, 2019 06:21 PM

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    One more data point -- the dates on my phone look fine. Android 9 (Android One) on Nokia 6.1. Latest MD beta.

  8. 8 Posted by md on 11 Aug, 2019 08:10 PM

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    I worked out why there is a difference in the way the dates are displayed.

    I'm in Australia, so I have English(Australia) selected. When I change this to English(United States), I see the same date format as you do, with just "Aug" displayed. When English(Australia) is selected, the format changes to "Aug." and there is a problem with the date being displayed in Moneydance.

  9. 9 Posted by derekkent23 on 11 Aug, 2019 08:27 PM

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    I am not support staff, just a user.
    Hi md

    Good catch, for the record my phone is set to English (United Kingdom).

  10. 10 Posted by richard on 20 Aug, 2019 05:36 PM

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    I attempted to try out the Android Beta on my Moto X (running Anroid 7.0) today.

    The app wouldn't start -- no "not responding" or "this app has stopped" messages, just a momentary flash of the screen and then nothing.

    I have reverted to the non-Beta version.

  11. 11 Posted by derekkent23 on 21 Aug, 2019 06:01 PM

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    I am not support staff, just a user.
    Hi Richard.

    Asked Sean the Moneydance software developer what is the earliest version of Android that Android mobile 2.0 beta will work on. This is his answer

    “at the moment it will be 7.1.1 (Nougat), but that could change. I can't see it going down though”

    Hope this helps.

  12. 12 Posted by richard on 21 Aug, 2019 09:25 PM

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    Thanks for the info Derek.

    Hopefully when the new version is released the old version will remain available for those of us with slightly older phones ...

    Richard.

  13. 13 Posted by derekkent23 on 21 Aug, 2019 09:38 PM

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    I am not support staff, just a user.
    Hi Richard.

    I also asked Sean the Moneydance software developer if the existing Android mobile build would still be available. This is his answer

    “I believe that 1.15 should be available for people with older devices after 2.0 is released.”

    Hope this helps.

  14. 14 Posted by derekkent23 on 25 Aug, 2019 06:45 PM

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    I am not support staff, just a user.

    Hi md
    Did Android 2.0 24 Aug update fix your date issue?

  15. 15 Posted by md on 27 Aug, 2019 08:25 AM

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    Hi Derek

    Yes, the 24 Aug update has fixed my date display issue.

    Thanks

  16. 16 Posted by derekkent23 on 27 Aug, 2019 08:48 AM

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    I am not support staff, just a user.

    Great!

    Have Fun

  17. 17 Posted by md on 27 Oct, 2019 05:26 AM

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    Transactions that I have entered into the app (24 August beta) show up on the desktop (Windows 2019.4 - 1892) with a tax date of 00.00.0000

    Does anyone else see that ? (Not that I am using the tax date for anything)

  18. 18 Posted by derekkent23 on 27 Oct, 2019 07:58 AM

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    On windows running 2019.4(1892) Android beta 2.0 Aug 25.
    Under preferences “Separate Tax Date for Transactions” is unticked.
    Yes, on my computer when a register is set to two-line mode, I see transaction entered on the phone have a Tax Date. As you say 00/00/0000 , in a very small number of cases this turns into a real date all be it an erroneous date. e.g. 27/10/2000 the actual transaction date was 25/10/2019.
    I can delete these entries provided “Separate Tax Date for Transactions” is unticked.

    Reported to Sean.

  19. 19 Posted by RobS on 11 Nov, 2019 05:18 PM

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    I'm running beta 2.0, 25 Aug update, on an Android phone running Pie.

    Three observations...

    1) I'm getting the 00/00/00 date appearing in the main register for items entered via the app.

    2) Also, when an account is viewed, some transactions have one or more of the amount digits missing from display, eg an amount might display as 100.00 or 100.0 or occasionally 100.

    There seems no logic to which are wrong, i.e. it does not appear to depend on the number of digits or the amount of text in other fields. However if the phone is rotated from portrait to landscape, all the digits appear, and if the phone is turned back to portrait, different transactions have digits missing.

    3) Finally, if I happen to rotate the phone as the app loads and syncs, I get an error message at the bottom of the screen where the sync status is displayed:

    "Sync Error: Attempt to invoke virtual method 'com.dropbox.core.v2.files.DbxUserFilesRequests com.dropbox.core.V2.DbxClientV2.files()' on a null objectreference"

    but as far as I can see everything does load ok, though I always close and reopen the app rather than risk adding transactions so I don't know if it works properly after this message appears.

    Otherwise, all good, and I like having the full history available rather than just one year, even at a cost of a longer syncing time.

  20. System closed this discussion on 10 Feb, 2020 05:20 PM.

  21. derekkent23 re-opened this discussion on 20 Jun, 2020 05:52 PM

  22. 20 Posted by derekkent23 on 20 Jun, 2020 05:52 PM

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    I am not support staff, just a user.

    A heads up.
    Sean has released a new Android mobile beta build. Moneydance 2020(build 68).
    This included some improvements.

    Have Fun, Stay Safe.

  23. 21 Posted by RobS on 20 Jun, 2020 08:45 PM

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    Thanks for the heads up Derek.

    I had noticed a difference, the fonts look clearer.

    I see the issue I had with a sync error if I happened to turn the phone from portrait to landscape is resolved.

    I've not had chance to see if entering a transaction in the app results in a 00/00/0000 date entry in the tax date yet as I'm not near the laptop.

    Unfortunately, the issue I reported in point 2 in my 11 November 2019 post is still present. Final digits from the transaction amount or from the running balance are missing on some transations. Rotating portrait to landacape changes which have missing digits, then swapping back results in different ones to the original having missing digits. All very random, it seems.

  24. 22 Posted by derekkent23 on 20 Jun, 2020 09:27 PM

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    I am not support staff, just a user.
    Hi RobS

    I can confirm both issues.
    1. Withing an account the running total of the account next to each transaction sometimes is truncated. Change from portrait to landscape and the value is OK. Switch back to Portrait and again the values are still correct. Leaving the account and re-entering it and the issue returns.
    2. Enter a transaction on the app and on the computer the transaction has a tax date filled in of 00/00/0000

    I have sent a direct message to Sean alerting him to the issues plus a link to your post.

    Have Fun, Stay Safe.

  25. Support Staff 23 Posted by Sean Reilly on 21 Jun, 2020 12:25 AM

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    Hi Rob and Derek,

    I've just pushed build 70 to the play store which should resolve the transaction list display as well as the tax date issue. I appreciate the reports, so please let me know if you encounter any other problems, or can think of any other ways to improve the app.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  26. 24 Posted by jeffcarp on 21 Jun, 2020 12:33 AM

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    Nice work on the Android app. Having an Android widget for quickly entering new transactions would be magical! Adarian Money had that feature when that product was still available. That was an awesome feature.

  27. 25 Posted by derekkent23 on 21 Jun, 2020 07:38 AM

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    I am not support staff, just a user.
    Hi Robs

    Android build 70 does not seem to have fixed either issue. Reported to Sean.

    Have Fun, Stay Safe.

  28. 26 Posted by RobS on 21 Jun, 2020 08:28 AM

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    Hi Derek and Sean,

    Yep, the missing numbers issue is actually a bit worse. Rather than truncating the last one or two digits, it's now missing digits from the "other end", so a figure of 123.45 is showing as just 5.

    It's not consistent though. Some four figure amounts such as 1000.00 show in full but a shorter one, such as 201.27 is just displaying 7.

    Kind regards,

    Rob

  29. 27 Posted by Dan P on 21 Jun, 2020 01:27 PM

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    Newbie here. Decided I needed some excitement in my life so I signed up for the Android Beta. After installing, I got the initial sync message that "This may take a while". Well, it's been over an hour. It does seem to be moving a little, but is this normal? I do have a large file with several accounts, going back to 2013. I guess I'm too impatient.

    Thanks!

  30. 28 Posted by RobS on 21 Jun, 2020 02:09 PM

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    Hi Dan P,

    Just another user here who is happy to use and test the beta version.

    Stikes me there is something amiss here.

    I have multiple accounts, some going back to the mid 1990s and I've never had to wait more than, say five minutes* for everything to sync, even first time using the Beta, which obviously takes longer because it does sync everything (excluding investment accounts) rather than just the last 365 days.

    Might be worth uninstalling and reinstalling the app, or better wait to see if Derek, a knowledgeable user, or Sean, the developer have better suggestions.

    RobS

    * Going from memory, as I've had the Beta version for ages. Might have been longer, but certainly measured in minutes tather than hours.

  31. 29 Posted by derekkent23 on 21 Jun, 2020 02:11 PM

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    I am not support staff, just a user.
    Hi Dan

    My data set file size is 22.7MB as an indication of how much data there is to sync. I am on a slow internet connection. 3.4MB download. It takes my Android 10 phone about two and a half minutes for the initial sync ,then about 3 seconds after that.
    i agree with Rob, worth trying again.

    Have Fun, Stay Safe.

  32. 30 Posted by Dan P on 21 Jun, 2020 03:07 PM

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    Thanks Derek.

    Is the file size the file mdata-v1 in the dropbox synch directory? Mine is only 342KB. However, my V3 folder where the attachments are is 268MB. Since attachments aren't in the mobile app(AFAIK), I wouldn't think that would matter.
    I reloaded the beta app and the initial sync ran for about 7 minutes. Now it is syncing updates and has been running for 20 minutes.
    I will let it run and see if it ever finishes. My guess is my sync folder is messed up.

    (My internet is 4MB UP/ 25MB Down)

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