Syncing

Linda's Avatar

Linda

13 Sep, 2019 08:53 PM

Once again my program has stopped syncing with iPhone and iPad. I have version 2019.3. I have tried everything thing I can think of and nothing has worked. Could you please give elementary instructions on how this is done. The app on my Mac is up to date, I just need to sync with my iPhone and iPad.

  1. 1 Posted by derekkent23 on 16 Sep, 2019 01:52 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    The best way forward is to Reset Syncing.
    1. Start Moneydance to open your data set.
    2. Set Moneydance’s “Sync Method” to “Don’t Sync” under FILE (MONEYDANCE on Mac) – SYNCING, then click OK.
    3. Then on both your mobile devices under settings click disconnect.
    4. In Moneydance use FILE (MONEYDANCE on Mac) – EXPORT BACKUP to save a backup in case something goes wrong.
    5. Then shut down Moneydance. If you are using Dropbox as the backup location wait till the Dropbox icon states “Up to Date”. This can take some time.
    6. Using your computer, in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”.
    7. Open Moneydance on your computer under FILE (MONEYDANCE on Mac) - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.
    8. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”.
    9. Set up syncing to your mobile devices following this article. https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...
    Wait for your data to be synced.

    Hope this helps.

  2. 2 Posted by Linda Spry on 16 Sep, 2019 05:10 PM

    Linda Spry's Avatar

    Thank you so much!!!

    Sent from my iPhone

  3. 3 Posted by derekkent23 on 16 Sep, 2019 05:26 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad I was able to help.

    Have Fun.

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