Upgraded to 2019.3 and can't sync

Steve Hamblin's Avatar

Steve Hamblin

20 Sep, 2019 03:04 PM

Windows 10 computer (Surface Pro) used to sync with my Iphone via Drop Box and it no longer works.

  1. 1 Posted by derekkent23 on 20 Sep, 2019 04:44 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    The best way forward is to Reset Syncing.
    1. Start Moneydance to open your data set.
    2. Set Moneydance’s “Sync Method” to “Don’t Sync” under FILE (MONEYDANCE on Mac) – SYNCING, then click OK.
    3. Then on your mobile device under settings click disconnect.
    4. In Moneydance use FILE (MONEYDANCE on Mac) – EXPORT BACKUP to save a backup in case something goes wrong.
    5. Then shut down Moneydance. If you are using Dropbox as the backup location wait till the Dropbox icon states “Up to Date”. This can take some time.
    6. Using your computer, in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”.
    7. Open Moneydance on your computer under FILE (MONEYDANCE on Mac) - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.
    8. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”.
    9. Set up syncing to your mobile device following this article. https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...
    Wait for your data to be synced.

    Hope this helps.

  2. 2 Posted by Steve Hamblin on 20 Sep, 2019 08:12 PM

    Steve Hamblin's Avatar

    Thanks, this was very helpful. When I started going through the steps I
    saw that somehow my dropbox app got deleted. Not sure what happened but
    got it reinstalled and I am good to go. Again, thanks!

  3. 3 Posted by derekkent23 on 20 Sep, 2019 08:28 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad I was able to help.

    Have Fun.

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