phone entries duplicate when syncing to PC's

markandclare's Avatar

markandclare

22 Sep, 2019 08:11 PM

Hi all,
We have 2 PC's running the same version of Moneydance (2017.2 1597). They sync perfectly together. Then I added the app to my Pixel 3. Now when entries are added to the phone, they duplicate when you open the PC version on the second PC. Here's an example. Went shopping yesterday. Entered 4 transactions on my phone. Came home opened up Moneydance on PC1. All the phone entries were there right where I put them. Today my DH opened Moneydance on PC2 and the entries made on the phone yesterday had duplicated. I have not opened the android version nor the version on PC1 since yesterday. Any ideas?
Thanks,
Clare

  1. 1 Posted by derekkent23 on 23 Sep, 2019 08:55 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    There are a couple of things you should do.

    Update your build of Moneydance.
    On your primary computer, the computer on which syncing method is not greyed out under FILE – SYNCING, set syncing method to Don’t Sync.
    Make sure you have a copy of your data set.
    Update moneydance either to 2017.10(1706) from https://infinitekind.com/download_2017
    Or if you purchased 2017 from this site upgrade to 2019.4(1888) from https://infinitekind.com/preview
    Open Moneydance and check all looks OK.
    Upgrade your secondary computer to the same version and build.

    Reset syncing.
    1. On your mobile devices use there setting menu to disconnect.
    2. On your primary computer use FILE – EXPORT BACKUP to save a backup in case something goes wrong.
    3. On your second computer click on HELP – SHOW DOCUMENT FOLDER to open a file explorer, close Moneydance and delete your second computers data sets “yourdatasetname.moneydance”.
    4. Assuming you have Dropbox client installed using your primary computer in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”. This can talk some time.
    5. On your second computer check that in the Dropbox folder that the folder “.moneydancesync” has been automatically deleted. You need to give Dropbox a short time to complete this deletion.
    6. On your primary computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.
    7. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”. This can take some time.
    8. On your second computer wait until the same Dropbox folder appears on your second computer, again watch the Dropbox icon this time on your second computer and wait till it states “Up to Date”.
    9. On your second computer starting Moneydance should open it in the welcome window, click on “Create a new account set”.
    10. Select “Open Synced File” and use dropdown to select “Dropbox Folder” then click NEXT.
    11. You should see a search screen headed “Select a synced document to open”
    12. After a short search delay, it should then list your un-synced data set name used on your primary computer.
    13. Highlight your data set name and click NEXT.
    14. Enter the encryption password, the “Encryption Passphrase” you set on your primary computer under FILE – SYNCING.
    15. Then click on FINISH. Wait for your data to be synced.
    You may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the second computers side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.
    16. Then sync your mobile devices as outlined at https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...

    Hope this helps.

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