tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/13392-computer-broken-phone-is-still-synced-can-i-retrieved-my-dataInfinite Kind: Discussion 2020-05-11T16:20:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/480779042020-02-10T16:13:16Z2020-02-10T16:13:16ZComputer broken, phone is still synced, can I retrieved my data?<div><p>Hello Mary,</p>
<p>It sounds like you no longer remember your syncing password? If so, I'm afraid there's little we can do. We haven't built any 'backdoors' into our encryption, so we can't help you retrieve your data if you no longer remember your password.</p>
<p>Have you talked to a tech person about your computer to figure out exactly how it is broken? There are many scenarios where a computer breaks but the hard drive is still fine, and data can be copied off of it. If you're able to retrieve your main data file, and remember the password for that file (or weren't using one), that could be another method of recovery.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan