Since PC crash can't sync

Andrew's Avatar


17 Feb, 2020 08:06 PM

I have been using Moneydance 2017 on Win10 for a while and syncing to an Android phone and tablet via Dropbox.

My PC crashed while I was closing Moneydance and when I restarted and opened the application the transaction file was an old one that was a couple of years old, presumably as it had reset to a default location.

I opened using the previous day's archive file so am now back up and running with up-to-date data. It is no longer syncing however.

It's sometime since I set the syncing up so can't remember the detail but assume that I was using the Dropbox folder option as I have a Dropbox folder on the PC.

I've tried unsuccessfully to reinstate the syncing........ the only options I am being offered are Dropbox connection, shared folder and don't sync. There is no sign of Dropbox folder so have tried Dropbox connection with no success.

Any ideas please?

  1. 1 Posted by dwg on 17 Feb, 2020 08:29 PM

    dwg's Avatar

    I'm a fellow user.

    Backups deliberately have syncing disable in order to prevent possible corruption of the backed up data. One of the possible reasons for restoring for backup is corrupted data which is likely to mean data on Dropbox would also be corrupted.

    Dropbox Connection should work. Irrespective of that the most common reason for Dropbox Folder not appearing in in the dropdown is that the Dropbox folder was created in a custom location, the algorithm Moneydance is using to display the option is not exhaustive.

    Before proceeding you should delete any data that is in the .moneydancesync folder that is within the Dropbox folder, this clears out previous data which is no longer usable.

    When using a custom Dropbox folder location is is necessary to choose Shared Folder as the connection method and to navigate to the location in order to show Moneydance the correct home for the syncing data.

  2. 2 Posted by Andrew on 19 Feb, 2020 10:38 PM

    Andrew's Avatar

    Hi dwg

    Thank you for your advice, all is now sorted.

    Once I had deleted the contents of the .moneydancesync folder and reset the setup in the PC application I had to disconnect Dropbox within the app in the Android devices and then reset those too.

    Thanks again


  3. Maddy closed this discussion on 20 Feb, 2020 01:45 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac