tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/14094-syncing-mobile-app-through-dropboxInfinite Kind: Discussion 2021-02-24T14:20:55Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/488795592020-12-05T09:52:05Z2020-12-05T09:52:05ZSyncing Mobile App through Dropbox<div><p>I am not support staff, just a user.<br>
Hi Mike</p>
<p>Some questions before I post a solution.<br>
What’s your setup, one computer and one phone?<br>
What version/build of Moneydance are you running on your computer e.g. 2021(2010).<br>
What’s your computer operating system?<br>
Is your phone Android or Apple?<br>
What syncing method is Moneydance on your computer using, Dropbox Folder or Dropbox Connection?</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/488795592020-12-05T14:53:45Z2020-12-05T14:53:46ZSyncing Mobile App through Dropbox<div><p>Hi Derek,<br>
Thanks for your response.My setup is as follows:<br>
What’s your setup, one computer and one phone? Yes, although I have just<br>
bought a new computer and installed Fropbox and have deleted Dropbox on the<br>
old one.<br>
What version/build of Moneydance are you running on your computer e.g.<br>
2021(2010). "Starting Moneydance 2021 (2006)"<br>
What’s your computer operating system? Windows 10 Home<br>
Is your phone Android or Apple? Apple IOS<br>
What syncing method is Moneydance on your computer using, Dropbox Folder or<br>
Dropbox Connection? Dropbox connection</p>
<p>I was going to stop sync, delete everything and then restart, but not sure<br>
if there would be any impact.</p></div>Mike & Judetag:infinitekind.tenderapp.com,2009-01-14:Comment/488795592020-12-05T16:42:19Z2020-12-05T16:42:19ZSyncing Mobile App through Dropbox<div><p>I am not support staff, just a user.<br>
Hi Mike & Jude</p>
<p>Moneydance should initially allow a build up of very small transaction file but then start moving these to a truck file.<br>
If this is not happening, I would suggest resetting syncing as follows.</p>
<ol>
<li>In Moneydance do a MONEYDANCE – EXPORT BACKUP in case something goes wrong.<br></li>
<li>On your iPhone in Moneydance under setting disconnect.<br></li>
<li>In Moneydance on your computer under MONEYDANCE – SYNCING set SYNC METHOD to DON’T SYNC, then click OK.<br></li>
<li>In your Dropbox folder rename the “.moneydancsync” folder to “.moneydancesync_old” and move it to your hard drive outside the Dropbox folder. This is just a backup and can be deleted if the process works OK.<br></li>
<li>There is a bug in 2021(2006), reported to Sean the Developer. When you start Dropbox Folder syncing the “.moneydancesync” folder should be created automatically. This is not happening. Using explorer create this folder under the Dropbox folder.<br></li>
<li>On your computer under MONEYDANCE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to Dropbox Folder, click OK.<br></li>
<li>Wait for Dropbox folder “.moneydancesync” and its contents to be created and the Dropbox icon states Up To Date. This can take some time.<br></li>
<li>On your iPhone start the Moneydance App. On some devices you may need to click on the Dropbox symbol. You may be asked to sign in to your Dropbox account to allow Moneydance to access Dropbox if this is the first time the device has done this. The mobile app will search for your data set to sync. On the completion of the search you should see your current data set listed. Select this to sync. You will then be asked to enter you Encryption Password, the passphrase you entered on your computer FILE – SYNCING. After you have entered the password click BEGIN SYNCING. The initial sync can take a long time.</li>
</ol>
<p>Hope this helps</p></div>derekkent23