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Not Syncing completely

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Sean

09 Dec, 2020 08:27 PM

Hi there,

i have a strange one where Android is not syncing fully with host PC via Dropbox.

Current Accounts seem to be OK but Credit Cards are not syncing correctly.

Any thoughts?

Many thanks and best regards
Seán

1. 1 Posted by dwg on 09 Dec, 2020 09:06 PM

   

   I'm a fellow user.

   I think you need to expand on "Credit Cards are not syncing correctly" to explain in more detail what is and is not happening

   There is nothing in the syncing mechanism that is account type centric, the syncing mechanism is simply exchanging transaction details. Hence to suggest where to look for the issue needs more detail on what the issue looks like.

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2. 2 Posted by Sean McPoland on 09 Dec, 2020 09:27 PM

   

   OK...

   for the last 5 years Sync has worked perfectly well...

   Since upgrading to the latest version 2021.1 build 2012 Sync for Current
   Accounts is working fine. However I've noticed Sync for credit cards is not
   balancing.

   For example PC CC = -5,000 but Android is -5,110...

   Actually the more I look at it - another Credit Card has a balance that
   shouldn't be there...

   I'm now starting to wonder if the upgrade process has corrupted part of the
   file. Installation always reverts to Trial and then you add the license
   code...could this be the issue?

   I have a pre-upgrade backup available...

   regards

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3. 3 Posted by dwg on 09 Dec, 2020 09:49 PM

   

   I'm a fellow user.

   Licenses are version specific, so if you upgrade to a version that your existing license is not valid for it is expected to drop back to Trial mode, you then enter you new key and everything continues, this is expected and should have no effect on syncing, since you have your demo transaction limit that can be used in any case.

   In my view where TIK have fallen down is to not document how an upgrade should be performed when syncing is in operation. In any type of syncing or replication you have a lot of components involved and in all other systems I have been involved with you follow a set procedure. The reason is pretty simple you are passing information around and it would be possible for transactions to get left stranded as systems may think they have already been applied if any sort of ad hoc approach is used.

   Now something like this has possibly happened here.

   As a first step I would be looking at transactions that are on the mobile but not on the desktop and take a note of them, since the first step I would be looking at is re-establishing syncing to the mobile device from that end and thus transactions on the mobile device would be lost, there is no way catch up type function that can be used.

   So I would disable syncing on the mobile. Enter any missing transactions on the PC to make sure the central data set is up to date, then use the syncing instructions in the Knowledge Base to re-setup the mobile. Then test to see if syncing is working as it should, you could even hold a missing transaction and enter it on the mobile as a test.

   Depending on the result determines if the problem is resolved or if there needs to be further action.

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4. 4 Posted by Sean McPoland on 09 Dec, 2020 10:09 PM

   

   Hummm

   So I disabled Syncing on the Android, the Main PC is up to date excluding
   one account that seems odd compared to how I remember it, that will be
   looked at later.

   I then re-enabled Syncing using the right file in dropbox and entered my
   password.

   Syncing started and all the right numbers showed up.

   Then the Android changed ONLY the Credit Card account to have the same
   difference of 110...

   There is no known extra transaction...syncing should show up on both
   systems but it's not.

   Is there any way to run two versions next to each other i.e. the previous
   from folder X and the current from folder Y (syncing disabled on them of
   course) to see if the upgrade did do something wrong?

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5. 5 Posted by Sean McPoland on 22 Dec, 2020 09:06 PM

   

   OK, so is anyone going to help here?

   I have upgraded from 2020 to 2021 3030 build on my main PC

   I have a brand new Samsung 20 syncing via Dropbox

   I have version 1.15 Moneydance on the phone (2017)

   There is a discrepancy in the numbers of one of the credit cards after the
   update...

   One the Android I have

   1) Cleared Cache
   2) Cleared data
   3) Desynced MD
   4) Uninstalled MD
   5) Hard Reboot
   6) reinstalled MD
   7) resynced MD
   8) Credit card STILL shows mis-balance between Main PC and Android.

   How do we fix this imbalance? A money program that doesn't balance is near
   useless...

   Many thanks and best regards
   Seán

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6. 6 Posted by dwg on 22 Dec, 2020 09:15 PM

   

   I'm fellow user.

   One of the things that has been seen at times is that Moneydance seems to lose track between what has been synced and what it thinks has been synced, so the result is some transactions never make it to other systems.

   When this is suspected there really is only one approach that can be adopted. That is to disable syncing on the desktop, i.e. take it back to being a standalone system, delete the data from Dropbox. Then setup syncing as you would from scratch on this and the other systems.

   That is the only other thing I can think of.

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7. System closed this discussion on 23 Mar, 2021 09:20 PM.