Can not re-enable sync via Dropbox

paul's Avatar


03 May, 2021 03:24 PM

Noticed earlier today that data had not sync'd via Dropbox between MD 2021 (2006) and iphone iOS 14,4,2 for about a month.
Have tried to restart including setting to dont sync, closing application, deleting dropbox folder and restarting.

Now when I try to re-enable hitting the OK button on attached screen does nothing,

I am not a big user of Dropbox nor actaully of MD on the iOS app - what am i missing.

  1. Support Staff 1 Posted by Maddy on 03 May, 2021 03:34 PM

    Maddy's Avatar

    Hi Paul,

    We are sorry to hear about the problem you have encountered.

    Please can you try following the steps below:

    • Starting from your iphone, launch the Moneydance mobile app and select Disconnect first.

    Open Moneydance on the computer, to access the file you'd like to share. Choose File --> Syncing.

    In this window you should pick a Dropbox sync method.
    Click on Show Passphrase from the same window shown in your screenshot here

    When you open the mobile app click on the blue 'Dropbox' title and logo at the top of the screen. This will allow you to connect with Dropbox and access your sync files.

    You should pick the file you want to view, and enter the syncing encryption password to match the computer.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  2. 2 Posted by paul on 03 May, 2021 03:52 PM

    paul's Avatar


  3. 3 Posted by paul on 03 May, 2021 05:06 PM

    paul's Avatar

    > I have already cleared the App - it is waiting to find a file in Dropbox. To me the issue appears to be that when setting up Sync using the Dropbox Folder method the folder/file is not being created in Dropbox - there is no message to this affect just that the OK button on the Sync settings screen is not effective. Equally the Change Passphrsed button has no effect. Show Passphrase does show the same value that existed prior to me trying to resolve the issue.

    Paul Grinham
    Sent over the ether

  4. 4 Posted by derekkent23 on 03 May, 2021 06:14 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Paul

    If you deleted the “.moneydancesync” folder in the Dropbox folder then as there is a bug in 2021.1(2006) then as you descried you want get past the OK button when setting up syncing.
    This bug is fixed in the latest preview build, download and install and try again.

    Hope this helps.

  5. 5 Posted by paul on 03 May, 2021 09:36 PM

    paul's Avatar

    Thanks for that insight Derek. @ IK i have no great desire to be relying on beta versions of any software. can you offer any other solutions.?

  6. 6 Posted by dwg on 03 May, 2021 09:50 PM

    dwg's Avatar

    I'm a fellow user.

    Preview builds are also how Moneydance provides fixes between stable builds.

    If you do not want to install the preview build and the lack of the .moneydancesync folder is the problem then you can try recreating it manually in Dropbox.

  7. 7 Posted by derekkent23 on 04 May, 2021 07:13 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Paul

    The preview build as dwg stated fixes a number of bugs in 2021.1(2006) including the one you face. I am running this preview currently 2021.1(3066) and it’s a lot better than 2021.1(2006). Still if you don’t want to us it manually create the folder “.moneydancesync” in Dropbox.

    Hope this helps.

  8. 8 Posted by paul on 04 May, 2021 09:08 AM

    paul's Avatar

    I went for the manual re-creation of the folder in Dropbox and the sync process has now run ok.
    I'll bear in the mind the infor about the preview builds.
    Thanks to those who provided feedback and advice - once again the community has proved to be a great source of knowledge and insight.

  9. 9 Posted by Stuart Beesley ... on 04 May, 2021 09:52 AM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    the preview build that is now 3066 has been tested to death.... it's probably soon to become the next stable version 2021.1 (IMHO). It's much better and more stable than 2020.2006..

    (not support, just a fellow user)

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