tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/14517-updated-2021-version-not-syncingInfinite Kind: Discussion 2021-08-29T07:20:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/492223152021-05-30T07:16:41Z2021-05-30T07:16:41ZUpdated 2021 version not syncing<div><p>I am not support staff, just a user.<br>
Hi Debi</p>
<p>I assume the problem is that under FILE – SYNCING the syncing method is greyed out and stuck at Don’t sync. This involved two or more computers syncing sometimes with addition of mobile devices.<br>
On the computer you want to be the primary computer do an EXPORT - BACKUP in case something goes Wrong.</p>
<p>When you sync between computers you first set up one computer as the primary computer under FILE (MONEYDANCE on Mac) – SYNCING. You then set up any number of secondary computers to sync using FILE (MONEYDANCE on Mac) – NEW – OPEN SYNCED FILE.<br>
You can change the syncing method on a primary data set or a Moneydance backup restored from a primary data set.</p>
<p>With a secondary data set the syncing method is fixed, greyed out and cannot be change. You get the same result after restoring a secondary computer Moneydance backup. Make sure the auto backups for the primary and secondary computers are not set to use the same location if you are say using Dropbox.</p>
<p>If you have lost your primary computer data set first try to find a backup created from your primary computer and restore from that.<br>
To convert a secondary data set to a primary data set you need to run the attached script md_convert_secondary_to_primary_data_set.py in Moneydance 2019/2020 and 2021.<br>
With your data set open click WINDOW - SHOW MONEYBOT CONSOLE use OPEN SCRIPT to select the script and click RUN. Wait for the script to complete its run, it can take a minute. Close and reopen Moneydance. You should now be able to change the syncing method.</p>
<p>Hope this helps</p></div>derekkent23