Transactions disappearing

Debora's Avatar

Debora

04 Jun, 2021 11:18 AM

Good morning,

I have MoneyDance installed on my laptop and Android phone. They sync through Dropbox. However, for the last few days, when I enter a transaction or make a change to a transaction on the app on my phone, it will disappear or go back to the original amount. Even if the app syncs while I'm on it, it will most likely disappear. It seems though if I load up my laptop and make sure it syncs, it will be okay.

So the issue I'm having is...transactions disappear when entering them in the app on my phone.

Please help, as I rely on this app for all of my banking and credit card transactions. It is too much to try to keep up with what may be missing!

Thank you.

  1. Support Staff 1 Posted by Maddy on 04 Jun, 2021 11:27 AM

    Maddy's Avatar

    Hi Debora,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Are you using the Android mobile app or is it the iOs mobile app are you encountering problems with?

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Stuart Beesley ... on 04 Jun, 2021 11:54 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    FYI. I’ve had this issue myself before. The solution for me was to disable sync, delete or rename the (hidden) Dropbox .moneydancesync folder, wait for Dropbox sync to complete, reenable sync again on desktop, wait, then reenable sync on the app. This will create a new sync relationship and fresh database.

    Backup first!

    (Not support, just a fellow user)

  3. 3 Posted by Debora Brown on 04 Jun, 2021 11:17 PM

    Debora Brown's Avatar

    I'm using version 2019 3 (1880)

    Windows 10

    I have the android app from the Google play store.

     Debora Brown

    "The more you give away, the more you have yourself".-Johnny Gruelle

  4. 4 Posted by Debora Brown on 04 Jun, 2021 11:18 PM

    Debora Brown's Avatar

    Thank you for that info!
      

      

      
      
     Debora Brown
      
    "The more you give away, the more you have yourself".-Johnny Gruelle

  5. 5 Posted by chris on 05 Jun, 2021 12:08 PM

    chris's Avatar

    Debora,
    Did you update to the latest Android app that has been causing the sync issues discussed in another thread (Androd app borked after update)? If so, I am also having ongoing sync issues after the update. If I open the app it will always take quite some time to do an initial sync. If you create a new transaction before the sync finishes the transaction will be lost in Android and not sync to a desktop. If you wait it appears to then sync OK.

    Devs: you have a lot of issues with the last Android update not only with the initial sync, but ongoing syncs (as above), and possible corrupt data reported. I think you need to do an update to users on where you are with this before users start losing faith in what is an excellent product.

  6. 6 Posted by Debora Brown on 05 Jun, 2021 02:37 PM

    Debora Brown's Avatar

    Yes. I opened the app maybe a week or two ago and it was updating my entire data since I've been using Moneydance. It took a long time to get all of info updated. Since then I've been having issues. Is there a fix yet? I will go look to see what I can find on this. Thanks!

     Debora Brown

    "The more you give away, the more you have yourself".-Johnny Gruelle

  7. Support Staff 7 Posted by Maddy on 07 Jun, 2021 09:28 AM

    Maddy's Avatar

    Unfortunately some issues with the new Android mobile app were reported soon after its release. The development team are working to fix these problems, but in the meantime if you wish to revert to the previous version of the app, we have reinstated it as a "beta" release.

    A beta of the Android version is now available for download here - at bottom right of the page, or via Google Play.

    You can subscribe to the Google Play services beta using a web browser, or directly through your device. After you've signed up it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.


    You may also need to Leave the Beta Program and join again after restating your device, if you were a beta tester before.

    You should navigate to this page: https://infinitekind.com/preview

    • Scroll to the bottom
    • Click on Beta Sign
    • Select Leave Program
    • Uninstall the mobile app
    • Restart your device

    Finally, re-join the Beta program and re-install the Android Beta app. The version installed should be the older Beta this time.


    I flagged this discussion so you will be notified as soon as a new repaired version of the Android App is released.

    Please accept our sincere apologies for any inconvenience this has caused. Do not hesitate to get back in touch if you need further assistance.

    --
    Maddy, Infinite Kind Support

  8. System closed this discussion on 06 Sep, 2021 09:30 AM.

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