tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/14544-transactions-disappearingInfinite Kind: Discussion 2022-08-28T19:25:34Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/492315252021-06-04T11:27:31Z2021-06-04T11:27:31ZTransactions disappearing<div><p>Hi Debora,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>Are you using the Android mobile app or is it the iOs mobile app are you encountering problems with?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492315252021-06-04T11:54:02Z2021-06-04T11:54:02ZTransactions disappearing<div><p>FYI. I’ve had this issue myself before. The solution for me was to disable sync, delete or rename the (hidden) Dropbox .moneydancesync folder, wait for Dropbox sync to complete, reenable sync again on desktop, wait, then reenable sync on the app. This will create a new sync relationship and fresh database.</p>
<p>Backup first!</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492315252021-06-04T23:17:59Z2021-06-04T23:18:00ZTransactions disappearing<div><p>I'm using version 2019 3 (1880)</p>
<p>Windows 10</p>
<p>I have the android app from the Google play store.</p>
<p>Debora Brown</p>
<p>"The more you give away, the more you have yourself".-Johnny Gruelle</p></div>Debora Browntag:infinitekind.tenderapp.com,2009-01-14:Comment/492315252021-06-04T23:18:29Z2021-06-04T23:18:30ZTransactions disappearing<div><p>Thank you for that info!</p>
<p>Debora Brown</p>
<p>"The more you give away, the more you have yourself".-Johnny Gruelle</p></div>Debora Browntag:infinitekind.tenderapp.com,2009-01-14:Comment/492315252021-06-05T12:08:50Z2022-08-28T19:25:34ZTransactions disappearing<div><p>Debora,<br>
Did you update to the latest Android app that has been causing the sync issues discussed in another thread (Androd app borked after update)? If so, I am also having ongoing sync issues after the update. If I open the app it will always take quite some time to do an initial sync. If you create a new transaction before the sync finishes the transaction will be lost in Android and not sync to a desktop. If you wait it appears to then sync OK.</p>
<p>Devs: you have a lot of issues with the last Android update not only with the initial sync, but ongoing syncs (as above), and possible corrupt data reported. I think you need to do an update to users on where you are with this before users start losing faith in what is an excellent product.</p></div>chrisbaxter001tag:infinitekind.tenderapp.com,2009-01-14:Comment/492315252021-06-05T14:37:28Z2021-06-05T14:37:29ZTransactions disappearing<div><p>Yes. I opened the app maybe a week or two ago and it was updating my entire data since I've been using Moneydance. It took a long time to get all of info updated. Since then I've been having issues. Is there a fix yet? I will go look to see what I can find on this. Thanks!</p>
<p>Debora Brown</p>
<p>"The more you give away, the more you have yourself".-Johnny Gruelle</p></div>Debora Browntag:infinitekind.tenderapp.com,2009-01-14:Comment/492315252021-06-07T09:28:52Z2021-06-07T09:28:52ZTransactions disappearing<div><p>Unfortunately some issues with the new Android mobile app were reported soon after its release. The development team are working to fix these problems, but in the meantime if you wish to revert to the previous version of the app, we have reinstated it as a "beta" release.</p>
<p>A beta of the Android version is now available for download <a href="https://infinitekind.com/preview">here</a> - at bottom right of the page, or via Google Play.</p>
<p>You can subscribe to the Google Play services beta using a web browser, or directly through your device. After you've signed up it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.</p>
<hr>
<p>You may also need to <strong>Leave the Beta Program</strong> and join again after restating your device, if you were a beta tester before.</p>
<p>You should navigate to this page: <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<ul>
<li>Scroll to the bottom</li>
<li>Click on Beta Sign</li>
<li>Select <strong>Leave Program</strong></li>
<li>Uninstall the mobile app</li>
<li>Restart your device</li>
</ul>
<p>Finally, re-join the Beta program and re-install the Android Beta app. The version installed should be the older Beta this time.</p>
<hr>
<p>I flagged this discussion so you will be notified as soon as a new repaired version of the Android App is released.</p>
<p>Please accept our sincere apologies for any inconvenience this has caused. Do not hesitate to get back in touch if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy