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Bank account missing on syncing

David Fairclough's Avatar

David Fairclough

07 Jun, 2021 08:25 AM

I have 7 bank accounts and after syncing with my android mobile, 1 account is completely missing. In the accounts section another account named “restored” has appeared and a long number which did not use to be there. I have even uninstalled and reinstalled the software on my android mobile. Can you help?
This has only happened since a software update a few days ago.
Regards David Fairclough

  1. Support Staff 1 Posted by Maddy on 07 Jun, 2021 11:27 AM

    Maddy's Avatar

    Hi David,

    We are sorry to hear about the problem you have encountered.

    Unfortunately some issues with the new Android mobile app were reported soon after its release. The development team are working to fix these problems, but in the meantime if you wish to revert to the previous version of the app, we have reinstated it as a "beta" release.

    A beta of the Android version is now available for download here - at bottom right of the page, or via Google Play.

    You can subscribe to the Google Play services beta using a web browser, or directly through your device. After you've signed up it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.

    I flagged this discussion so you will be notified as soon as a new repaired version of the Android App has been released.

    Please accept my sincere apologies for any inconvenience this has caused. Do not hesitate to get back in touch if you need further assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Dave Fairclough on 07 Jun, 2021 02:31 PM

    Dave Fairclough's Avatar

    Thank you for your speedy reply. I have gone back to the older version as
    suggested and all is OK now.

    Regards David Fairclough

  3. Support Staff 3 Posted by Maddy on 07 Jun, 2021 04:15 PM

    Maddy's Avatar

    You are welcome, David! I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 07 Jun, 2021 04:15 PM.

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