tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/14563-new-android-version-wont-open-sometimesInfinite Kind: Discussion 2021-07-12T13:44:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-06-08T10:20:09Z2021-06-08T10:20:09ZNew Android Version Won't Open Sometimes<div><p>Hi Kevin,</p>
<p>Sorry to hear about the issue you're encountering.</p>
<p>Unfortunately, some issues with the new Android mobile app were reported soon after its release. The development team are working to fix these problems, but in the meantime, if you wish to revert to the previous version of the app, we have reinstated it as a "beta" release.</p>
<p>A beta of the Android version is now available for download <a href="https://infinitekind.com/preview">here</a> - at the bottom right of the page, or via Google Play.</p>
<p>You can subscribe to the Google Play services beta using a web browser, or directly through your device. After you've signed up it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.</p>
<p>I flagged this discussion so you will be notified as soon as a new repaired version of the Android App has been released.</p>
<p>Please accept my sincere apologies for any inconvenience this has caused. Do not hesitate to get back in touch if you need further assistance.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-06-09T11:56:23Z2021-06-09T11:56:23ZNew Android Version Won't Open Sometimes<div><p>So it looks like the Moneydance app was reverted to the previous version<br>
even though I didn't want to. Because you reverted it I lost all this<br>
week's worth of data entry. I am on vacation, out of town and I've been<br>
entering in all my expenses to be synced when I get home next week. This<br>
morning I went into the app and everything that I entered this week is<br>
gone. Now I'm screwed., I've list all that data.</p>
<p>Kevin</p></div>Kevin Ctag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-06-09T13:24:04Z2021-06-09T13:24:04ZNew Android Version Won't Open Sometimes<div><p>I hope all my existing transaction from before last are ok because they are<br>
looking very strange now in the reverted app. The amounts are not showing<br>
up correctly in the list. Some of them only show the last number in the<br>
amount. If I open the transaction it shows the correct amount, but when I<br>
close it and view the transaction list it just shows the last digit. And<br>
if I return to the home account list screen and go back into the account<br>
it's different transactions that show only the last digit.</p>
<p>I've had to reenter all the transactions that I lost when you reverted the<br>
syncing changes. I hope they will sync correctly when I get home and this<br>
doesn't screw up all the old transactions.</p>
<p>Kevin</p></div>Kevin Ctag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-06-09T16:40:13Z2021-06-09T16:40:13ZNew Android Version Won't Open Sometimes<div><p>Hi Kevin,</p>
<p>I'm so sorry for the trouble this release. The 76 update synced the complete data set, but it had problems for some people with older data sets so we reverted to the previous version of the app. If the 76 version that was released two weeks ago is preferred then we will soon be pushing updates to it in our Google Play beta channel, while we keep the "old" version as the current public release until we're confident that switching from the old to new syncing models will be completely reliable.</p>
<p>In the meantime, you can see the raw files that the app syncs by going to the dropbox folder that contains the files here: <a href="http://dropbox.com/home/.moneydancesync">http://dropbox.com/home/.moneydancesync</a></p>
<p>The data under that folder is encrypted, so you won't be able to read it, but it should given you an idea of the data that is there by checking the timestamps of the *.txn files under any subfolders shown in the dropbox URL above. Any transactions added or edited in the new (build 76) version of the app will appear under the "v3" subfolder.</p>
<p>It is confusing I know, and I apologise for the disruption. I believe that all of your data will be preserved and can verify that if you'd like to do a screen sharing session from a windows or mac computer.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-06-09T20:32:45Z2021-06-09T20:32:45ZNew Android Version Won't Open Sometimes<div><p>I am not at home and won't be until next week. I can't check the data in<br>
dropbox. Which set of data will be synced to my desktop MoneyDance next<br>
week when I get home? The new version data that I started the week with or<br>
the old data set that I'm now using? If I switch to the new version as<br>
beta will it try to sync both sets?</p>
<p>Kevin</p></div>Kevin Ctag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-06-14T13:32:05Z2021-06-14T13:32:05ZNew Android Version Won't Open Sometimes<div><p>So I just got home and am updating my desktop MoneyDance. It looks like it<br>
doubled all the transactions that I entered this last week. So all the<br>
transactions I entered under the new version of the mobile MoneyDance app<br>
plus all the transactions I reentered in the old MoneyDance app that you<br>
reverted to last week.</p>
<p>So now I have even more work to do to straighten out this mess,</p>
<p>Kevin</p></div>Kevin Ctag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-06-17T11:54:10Z2021-06-17T11:54:10ZNew Android Version Won't Open Sometimes<div><p>Hi Kevin,<br>
This is to inform you that we have submitted an update to the Google Play store, which should resolve the issues that were found in the recent release.<br>
The new version is version <strong>2021.2 (92)</strong> and it's available now.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-07-12T12:28:22Z2021-07-12T12:28:22ZNew Android Version Won't Open Sometimes<div><p>How do I know which version I have installed? I see no about screen that shows the version. I think I have this version and it appears to be working.</p></div>Kevin Ctag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-07-12T13:09:52Z2021-07-12T13:09:52ZNew Android Version Won't Open Sometimes<div><p>Navigate to your apps within your mobile device, press the Moneydance icon and select <strong>App info</strong>, scroll down and click on <em>Advanced</em>, then the version will be displayed right at the bottom of your screen.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-07-12T13:22:32Z2021-07-12T13:22:32ZNew Android Version Won't Open Sometimes<div><p>Thank you. All it says is 2012.2, but not the build #. I assume that<br>
2021.2 is build 92.</p>
<p>Kevin</p></div>Kevin Ctag:infinitekind.tenderapp.com,2009-01-14:Comment/492358252021-07-12T13:44:16Z2021-07-12T13:44:16ZNew Android Version Won't Open Sometimes<div><p>That is correct!</p>
<p>I'm very pleased to hear that it's working as expected now.</p>
<p>I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy