Strange syncing

Katrina Fournier's Avatar

Katrina Fournier

08 Jun, 2021 05:29 PM

My phone automatically updated the app last week and I have had nothing but issues since. I have an Android Revvl 4+ by metroPCS. Initially, it would complete the sync. I uninstalled and reinstalled, disconnected and reconnected dropbox and nothing worked. I then followed your instructions from the last time I got a new phone and have yet another weird error: disabled Dropbox syncing in Moneydance via File -> Syncing, then closing Moneydance and, using the Dropbox app or website interface, delete the .moneydancesync folder in your Dropbox folder, then re-open Moneydance and re-enable Dropbox syncing via File --> Syncing, then sign out of Dropbox syncing on the Moneydance app on your mobile device and reconnect . The screenshot is attached. As you can see, some transactions show the whole dollar amount and some don't. I also lost all transactions past a certain point (which I can fix based on bank statements, but not via dropbox since the previous instructions told me to delete the file). I've played with the phone's display settings and no matter the size font, it has this behavior. Help!

  1. 1 Posted by Melissa on 09 Jun, 2021 11:04 AM

    Melissa's Avatar

    Hi Katrina,

    Sorry to hear about the issue you're encountering.

    Unfortunately, some issues with the new Android mobile app were reported soon after its release. The development team are working to fix these problems, but in the meantime, if you wish to revert to the previous version of the app, we have reinstated it as a "beta" release.

    A beta of the Android version is now available for download here - at the bottom right of the page, or via Google Play.

    You can subscribe to the Google Play services beta using a web browser, or directly through your device. After you've signed up it will be automatically downloaded on all devices using the Google account you signed up with. After re-starting your device, you will be running the beta version.

    I flagged this discussion so you will be notified as soon as a new repaired version of the Android App has been released.

    Please accept my sincere apologies for any inconvenience this has caused. Do not hesitate to get back in touch if you need further assistance. Thank you.

    Melissa, Infinite Kind Support

  2. System closed this discussion on 08 Sep, 2021 11:10 AM.

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