Moneydance for Android Phones

Dean D Haried's Avatar

Dean D Haried

09 Jun, 2021 03:02 AM

Since the latest update the characters aren't showing on the screen for some transactions. See the image attached.

  1. Support Staff 1 Posted by Maddy on 09 Jun, 2021 01:13 PM

    Maddy's Avatar

    Hi Dean,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using on your desktop?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Are you using the Beta version on your mobile?

    Thank you

    Maddy, Infinite Kind Support

  2. 2 Posted by Dean D Haried on 09 Jun, 2021 02:28 PM

    Dean D Haried's Avatar

    I have version 2021.1 (3069) and I'm running Windows 10 on my desktop. I'm using the latest version on my phone that just updated as of 31 May 2021 not a beta version. After the last update to the desktop the complete appearance changed on my phone. It ran through an initial sync, the colors changed, the font all changed. It had a complete new look. Then I believe an update to the phone version came thru and it all changed back to the original look. That's when I noticed the digits missing.

  3. Support Staff 3 Posted by Maddy on 09 Jun, 2021 03:31 PM

    Maddy's Avatar

    We are sorry for the issues you have encountered, Dean!
    The development team has been informed of the problem and a fix to the issue you have reported will be added to the public version later today or tomorrow.

    Thank you for your patience while we are working to get this resolved.

    Maddy, Infinite Kind Support

  4. System closed this discussion on 08 Sep, 2021 03:40 PM.

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