tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/14662-syncingInfinite Kind: Discussion 2021-11-24T09:10:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/492913722021-07-15T11:49:47Z2021-07-15T16:17:31Zsyncing<div><p>Hi Edmond,</p>
<p>Sorry to hear about the issue you're encountering.</p>
<p>Wondering which Moneydance version and build number are you currently using?<br>
To check your Moneydance version and build details, please select <strong>Help --> About Moneydance</strong>.</p>
<p>Whcih dropbox sync method - <em>Dropbox Folder or Dropbox Connection</em> did you use to create Moneydance sync with Dropbox?</p>
<p>Have you also checked your Dropbox? Could you confirm that your Moneydance file is synced to Dropbox successfully or not?</p>
<p>Also, could you try closing all the linked Moneydance windows (<em>if any</em>), and try loading the Moneydance synced file on one computer? Does it work?</p>
<p>Additionally, you can also attach screenshots if that helps. If you're not sure how to take a screenshot, please see <a href="http://www.take-a-screenshot.org/">http://www.take-a-screenshot.org/</a></p>
<p>Hope this information helps. Please do keep us updated with the progress and let us know again if you need further assistance or have any other queries. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissatag:infinitekind.tenderapp.com,2009-01-14:Comment/492913722021-07-15T15:16:40Z2021-07-15T16:17:31Zsyncing<div><p>VERSION:<br>
[image: image.png]</p>
<p>I want dropbox connection, but when i click the sync button under file, the<br>
system freeze and i dont know why.<br>
[image: image.png]</p>
<p>i dont know how can i confirm that monedance is synced to dropbox.</p>
<p>ive been thinking uninstall the money dance and then run it again, a open<br>
the the back up</p></div>Edmond Roffe Cheremtag:infinitekind.tenderapp.com,2009-01-14:Comment/492913722021-08-25T09:09:59Z2021-08-25T09:09:59Zsyncing<div><p>Firstly, please accept my sincere apologies for the lack of response on <a href="https://infinitekind.tenderapp.com/discussions/iphone-ipod-touch-ipad-android-app-questions/14662-syncing">this thread</a>, Edmond!</p>
<p>I was wondering whether you are still encountering problems syncing your data file?</p>
<p>Have you tried upgrading to the latest stable version, yet? This is a free upgrade for you.<br>
<a href="https://infinitekind.com/download-moneydance-personal-finance-software">Moneydance 2021.1 (3069)</a>.</p>
<p>Also, please ensure your data file is stored in the <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">default location</a> before setting up sync, this is to prevent data corruption any sort of conflict in general.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy