tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/14722-syncInfinite Kind: Discussion 2021-11-08T13:00:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/493294032021-08-09T10:42:41Z2021-08-09T12:43:20ZSync<div><p>Hi Tony,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>Generally, when setting app sync, your data file should not be stored within any folder that is shared - Dropbox, iCloud etc., as outlined in <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">this article</a></p>
<p>Firstly, you should launch Moneydance and select the file you wish to sync.<br>
When viewing the file, choose <strong>File --> Syncing->Dropbox Folder</strong>.<br>
Select 'Show Passphrase' to check which password has been set and take note of it, as you will need to enter the same on your mobile app later.</p>
<p>On your phone, open the Moneydance app and select the cog/gear icon to access your settings. Choose 'Disconnect'. You'll then be taken back to the initial setup screen.<br>
Connect with Dropbox and you'll see a list of files available for syncing. Pick the file you need. If there are multiple files, you should be able to view the time/date stamp to see which file has been accessed most recently. Then enter the encryption password that matches the computer.</p>
<p>Can you try this and let me know if you encounter any problems?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/493294032021-08-09T12:36:13Z2021-08-09T12:36:13ZSync<div><p>Thanks for your response.</p>
<p>I have 2020.2 (1929)<br>
Win 10 PC, want to sync to Android 9</p>
<p>Frustration is that it synced fine before installing new SSD</p>
<p>I have gone thru all the steps you outlined several times to no avail.</p>
<p>Re reading to make sure I have not missed a step</p>
<p>Not sure where Data file is stored, is there a default?</p>
<p>Appreciate your help 勞</p>
<p>Tony Copeland</p></div>Tony Copelandtag:infinitekind.tenderapp.com,2009-01-14:Comment/493294032021-08-09T12:52:07Z2021-08-09T12:52:07ZSync<div><p>The default location on Windows is: <strong>C:\Users<username>.moneydance\Documents</strong><br>
as outlined in <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/default-file-location">this article</a> of the Knowledge base.</p>
<p>The steps for syncing with the mobile app are also outlined in <a href="https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-mobile-app">this article</a></p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy