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Moneydance in my Android phone is synchronizing to a wrong file.

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cachosabate

01 Nov, 2021 05:27 PM

Dear Sir:
Moneydance in my Android phone is synchronizing to the wrong and outdated file.
I changed laptops where I run Moneydance, changing also Dropbox set up.
Although I uninstalled and installed back Monaydance in my android phone, when synchronizing it looks that is synchronizing to a wrong file remaining who knows where in my phone.
I can't make it to look to the new file in my Dropbox account.
Any idea??

Why Moneydance version in Android is still Beta?

Thanks in advance

Alberto M. Sabate

1. 1 Posted by cachosabate on 01 Nov, 2021 08:57 PM

   

   Dear Sir:

    

   I did it!!!

   I cleared cache and data in my mobile application and voilá!! It’s done.

    

   Thanks a lot anyway

    

   Regards

    

   Alberto M. Sabate

    

    

   From: Infinite Kind <[email blocked]>
   Sent: Monday, November 1, 2021 2:29 PM
   To: [email blocked]
   Subject: Your support request has been received by The Infinite Kind

    

    <https://infinitekind.com>

   The Infinite Kind technical support: infinitekind.com/help <https://infinitekind.com/help>
   email: <mailto:[email blocked]> [email blocked]

    

   Hello Alberto M. Sabate!

   This is an automated response to let you know that we've received your request:

   Moneydance in my Android phone is synchronizing to a wrong file.

   and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base <https://infinitekind.tenderapp.com/kb> and user guide <https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guide> .

   Based on your support request, we think you may find the following articles from our FAQ helpful:

   * Moneydance 2011 User Guide <https://infinitekind.tenderapp.com/kb/older-versions/moneydance-2011-user-guide>
   * Moneydance+ Overview <https://infinitekind.tenderapp.com/kb/moneydance/moneydance-overview>

   We'll send an email to you (at [email blocked] <mailto:[email blocked]> ) when we update your support request. Alternatively, you can keep track of this conversation online <https://infinitekind.tenderapp.com/discussions/iphone-ipod-touch-ipad-android-app-questions/14941-moneydance-in-my-android-phone-is-synchronizing-to-a-wrong-file> .

   Thanks again!

   Sincerely,
   The Infinite Kind

    

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2. System closed this discussion on 31 Jan, 2022 09:00 PM.