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Syncing to iPad Air 2

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alan.hawken

11 Nov, 2021 02:30 PM

I am a long time user of Apple iPad Air 2 (since 2016) and of Moneydance (currently running Version 2022.2 (4060). For all of that time I have been syncing Moneydance to Dropbox on my MacBook Air, iPhone 7 and iPad (and previous versions of the devices) with no issues. I recently reset my iPad, i.e. Erase All Content and Settings. Upon restart, when I open Moneydance I get the Moneydance app opening to Accounts menu page which is blank and a pop-up Dropbox screen saying "Sync Options - Sync anywhere there's a network connection using encrypted files in Dropbox". See attached screenshot. The balance of the pop-up is blank and the screen is frozen with no touch items visible and no way out of the screen except exiting via the home button.

I have reviewed settings in both Moneydance and Dropbox but can't see anything I recognize as incorrect and I have deleted the Moneydance app from my iPad and re-downloaded it from the App Store with no success.

Any help or suggestions would be appreciated. Thank you ...

• 7D80124B-BFD6-4E1C-8C01-F67A2B0E7CEF.png 225 KB

1. alan.hawken closed this discussion on 11 Nov, 2021 02:43 PM.

2. Maddy re-opened this discussion on 11 Nov, 2021 02:45 PM

3. Support Staff 1 Posted by Maddy on 11 Nov, 2021 02:45 PM

   

   Hi Alan,

   We are sorry to hear about the problem you have encountered.

   Which sync method do you have selected when you navigate to Moneydance->Syncing, on your desktop?
   Is the data on your computer up-to-date?
   Are you syncing with any other device at the moment?

   Thank you

   --
   Maddy, Infinite Kind Support

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4. 2 Posted by Stuart Beesley ... on 11 Nov, 2021 02:57 PM

   

   I think you have to tap the blue dropbox icon that you are showing...?

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5. 3 Posted by alan.hawken on 11 Nov, 2021 03:00 PM

   

   Thanks for the quick response but the automated response to my email provided a help article which allowed me to solve the problem. Thanks again …

   All the best ... Alan

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6. Support Staff 4 Posted by Maddy on 11 Nov, 2021 03:35 PM

   

   You are welcome, Alan! I'm very pleased to hear that.
   I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

   --
   Maddy, Infinite Kind Support

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7. Maddy closed this discussion on 11 Nov, 2021 03:35 PM.