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Sync iPhone & laptop problem

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cheritrahan

21 Nov, 2021 09:27 PM

I have been using MD for several years on my Mac laptop & I started using MD IOS on my iPhone in 2020 & had no problems until this last update of MD I use dropbox connect to sync my laptop and iPhone but for the last 9 days it says on my phone it synced but in reality it didn’t change at all. I don’t believe I changed any settings on either the laptop or phone other than the fact that I got a new iPhone but that shouldn’t make a difference I don’t think. Any ideas?

1. Support Staff 1 Posted by Maddy on 22 Nov, 2021 09:57 AM

   

   Hi Cheryl,

   We are sorry to hear about the problem you have encountered.

   Is your data stored in the default location?
   Did you have to restore from a backup, at some point perhaps?

   Could you send us your Moneydance error logs? The logs should include information about what might be causing the problem.

   They are saved on your computer as an errlog.txt file.

   You can get to your error logs as follow:

   1) navigate to Help->Console Window to show the console log in a window

   or

   2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

   At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.

   Finally you can paste the full content to your next reply here.

   Thank you

   --
   Maddy, Infinite Kind Support

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2. cheritrahan closed this discussion on 27 Nov, 2021 12:35 AM.