No Folders found after re-install

SteveH42's Avatar

SteveH42

02 Jan, 2022 09:37 PM

I have been using MD and MoneyDance Android for several years now. Today I had a problem in that MD stopped syncing with my phone, so I uninstalled the app and re-installed. Now I can't get it to work at all!
These are the steps performed so far:
Disabled syncing in MD WIndows
Deleted everything from Dropbox
cleared data and cache for MD android.
Uninstalled the Android app
Re-enabled sync in MD Windows and confirmed that the .moneydancesync folder now exists in Dropbox and contains data
Re-installed the MD Android app
It asked me to login to Dropbox, so gave it the correct credentials
It then said that Moneydance wanted to connect to Dropbox so agreed to that
It then comes up with No Folders found and I now have just a white screen with a heading "Choose a Folder" and nothing else.

Versions:
MD Windows 2022.1 (4058) on Windows 10
Android MD 2021.2 on Android 12 (Pixel 4)
Dropbox 38.4.2392

What is so annoying is that it was working earlier!

Regards
Steve

  1. 1 Posted by derekkent23 on 02 Jan, 2022 10:25 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    As a starting point I would upgrade Moneydance for windows version/build 2022.3(4063) from https://infinitekind.com/preview as you are running an old build of 2022.
    Then try setting up sync as you described in your post

    If it still does not work start Moneydance on your computer, leave it for a couple of minutes, close Moneydance and post the Moneydance errlog.txt file

    Hope this helps

  2. 2 Posted by SteveH42 on 02 Jan, 2022 10:46 PM

    SteveH42's Avatar

    Hi Derek
    Tried that but still the same. this is the errorlog.txt file:

    [Log removed and attached instead.]

    I think the problem is more MD Android than Windows but could be wrong!

  3. 3 Posted by derekkent23 on 02 Jan, 2022 11:38 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    The log pasted directly into your post look strange. Instead, can you attach the errlog,txt file itself to a post.
    On windows it should be found under C:\Users(yourusername).moneydance\errlog.txt

  4. 4 Posted by SteveH42 on 03 Jan, 2022 10:35 AM

    SteveH42's Avatar

    Hi Derek
    Sorry about that. File attached.

  5. 5 Posted by SteveH42 on 03 Jan, 2022 10:44 AM

    SteveH42's Avatar

    Very strange, this morning tried again and it has now worked. Not sure why.

  6. 6 Posted by derekkent23 on 03 Jan, 2022 11:35 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    Its working, that the main thing!

    Have Fun Stay Safe.

  7. SteveH42 closed this discussion on 03 Jan, 2022 02:23 PM.

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