Syncing moneydance 2022 to iPhone

Robert Simpson's Avatar

Robert Simpson

13 Jan, 2022 05:01 AM

The Moneydance accounts window on the iPhone is completely blank. To the right of teh word "Accounts" at the top of the screen is a plus sign that is grayed out.

  1. Support Staff 1 Posted by Maddy on 13 Jan, 2022 10:21 AM

    Maddy's Avatar

    Hi Robert,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using on your computer?
    To check, open Moneydance and select Moneydance --> About Moneydance

    Can you let me know which operating system you're running on your computer?

    Is the data on your computer up-to-date?

    Is your data file stored in the default location?

    Thank you

    Maddy, Infinite Kind Support

  2. 2 Posted by Robert C. Simps... on 13 Jan, 2022 05:51 PM

    Robert C. Simpson's Avatar


    Computer: Mac OS Monterey 12.1
    iPhone: iOS 15.2

    Moneydance: Version 2022.2 (4060)

    The computer data is up-to-date and it is the primary platform I use for Moneydance.

    On the computer, the file is stored at …/ robertsimpson1 / Library / Containers / moneydance / Data / Documents / RSha.moneydance

    This is what the iOS app looks like:

    Thanks for your help.

    Bob Simpson

  3. Support Staff 3 Posted by Maddy on 14 Jan, 2022 08:50 AM

    Maddy's Avatar

    Thank you for the additional information, Bob!

    Firstly, for an optimal performance your operating system requires the latest preview version Moneydance 2022.3 (4063). This is available to download from this page.

    Secondly, search for Moneydance among your apps on your phone and when you see the Moneydance icon, you should press and hold it, then choose Force Stop or similar. Re-install the mobile app as required.
    From your iPhone, launch the Moneydance mobile app and select Disconnect.

    Open Moneydance on the computer, choose File --> Syncing->Don't Sync and reboot Moneydance.
    Launch Moneydance again and open the file you wish to sync. Navigate to File --> Syncing.
    In this window choose Dropbox Folder (this is recommended especially since you are syncing with the mobile app).
    You should also create or enter a syncing encryption password. Take note of it, as you need to enter the same on the mobile app later.

    Launch the mobile app and select the file you want to view (the same as you computer), and enter the syncing encryption password to match the computer.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  4. 4 Posted by Robert C. Simps... on 17 Jan, 2022 12:15 AM

    Robert C. Simpson's Avatar


    i tried meticulously following you instructions and ended up with a blank screen again on the iPhone. My wife tried also carefully following your instructions and also ended up with a blank screen.

    Bob Simpson

  5. Support Staff 5 Posted by Maddy on 17 Jan, 2022 12:18 PM

    Maddy's Avatar

    Do you have Dropbox installed and running on your computer?

    Did you set your computer to Don't sync and your phone to Disconnect before re-setting sync?

    If the issue persists, please send us your Moneydance error logs? The logs should include information about what might be causing the problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window


    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.

    Finally you can paste the full content to your next reply.

    Thank you

    Maddy, Infinite Kind Support

  6. 6 Posted by Robert C. Simps... on 19 Jan, 2022 06:30 AM

    Robert C. Simpson's Avatar


    Problem solved.

    I didn’t have Dropbox properly installed on my new computer. I had not signed out my old computer from Dropbox. As a result, I was trying to use MORE than 3 devices on teh free version of Dropbox. When I signed out my old computer, I was able to sign in the new one. Then I followed your procedure and the Moneydance file synced to the iPhone.

    Thanks for your help.

    Bob Simpson

  7. 7 Posted by derekkent23 on 19 Jan, 2022 08:23 AM

    derekkent23's Avatar

    I am not support staff, just a user,
    Hi Bob

    The Dropbox restrictions maybe not as bad as they first sound.

    The limit of 3 devices running Dropbox applications with a free account applies to the devices that can be connected to a Dropbox product itself, via official Dropbox applications, such as the official Dropbox desktop client or mobile applications.

    If your computers are using Dropbox Folder as a syncing method for Moneydance then as you have to have Dropbox Client installed, this count towards the limit. However, if you use Dropbox Connection and don’t have Dropbox Client installed, this does not count towards the limit. This limit does not apply to third party apps that connect to Dropbox via the Dropbox API. This includes the Dropbox Application Program Interface that is embedded in Moneydance mobile. Your mobile devices would only count towards the limit if you had Dropbox official app installed on your mobile devices for another reason.
    You can also mix Moneydance Dropbox sync Methods on computers, say 3 computers using Dropbox Folder and any additional computers using Dropbox Connection. You can also sync a many mobile devices as you like. Another approach is to set up another free Dropbox account under a different email address and set up the Moneydance folder “.moneydancesync” as a shared folder between the two accounts.

    Hope this helps

  8. Support Staff 8 Posted by Maddy on 19 Jan, 2022 10:59 AM

    Maddy's Avatar

    You are welcome, Robert! I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  9. Maddy closed this discussion on 19 Jan, 2022 10:59 AM.

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