Sync is Stuck

Steve's Avatar

Steve

23 Jan, 2022 09:16 PM

I was trying to set up sync on Moneydance 2022 earlier, and at first I chose to sync via connection, but later decided I didn't want to do that. I removed the access on Dropbox, and went back to Moneydance to use Dropbox Folder, but now if I click File > Syncing, the program locks up and I can't do anything. I've let it sit for a while, and the lock up stops, but if I press Syncing again, it locks up again. I've tried rebooting and reinstalling. Any other suggestions?

  1. 1 Posted by Steve on 23 Jan, 2022 09:19 PM

    Steve's Avatar

    I should probably add, this is on a Windows 10 64-bit machine.

  2. 2 Posted by Paul Howard on 19 Apr, 2022 08:53 AM

    Paul Howard's Avatar

    I'm getting exactly the same issue, MD locks if I click on the syncing option.

  3. 3 Posted by lorindasaarela9 on 19 Apr, 2022 11:25 AM

    lorindasaarela9's Avatar

    I think you sould add this on windows 10

  4. Support Staff 4 Posted by Maddy on 20 Apr, 2022 11:29 AM

    Maddy's Avatar

    Hi Steve,
    We are sorry to hear about the problem you have encountered.

    I've attached a file called "convert_secondary_to_master.py" that should resolve this problem for you. Before using the file, you can take a backup of your Moneydance data set, using the File --> Export Backup.

    To use the .py file, first save it to your computer and then follow these steps:

    1. In Moneydance, select Window --> Show Moneybot Console
    2. In the window that appears, select 'Open Script' then select the .py file
    3. Click the 'Run' button to run the script file. (you can find it next to Edit Script) - ti's not Run Snippet
    4. Wait a few moments until you see a message on screen, confirming the script has run successfully.
    5. Close and restart Moneydance.

    Once completed, navigate back to File --> Syncing, and you should now be able to select the required sync method.

    Please let me know if you have any problems running the script, or if you continue to encounter issues .

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by A&P Howard on 21 Apr, 2022 09:55 AM

    A&P Howard's Avatar

    This comment was split into a new private discussion: Sync is Stuck

    Hi Maddy,

    Ran the script as below, but MD still not syncing to DB, and if I click on
    the Syncing option MD locks. Hadn't had a problem until last week.

    Kind regards.

    Paul

    From: Maddy <[email blocked]>
    Sent: Wednesday, April 20, 2022 12:30 PM
    To: [email blocked]
    Subject: Re: Sync is Stuck [Syncing Moneydance with iPhone, iPod Touch,
    iPad, and Android Devices #15224]

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