tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/15462-new-macbook-wont-syncInfinite Kind: Discussion 2022-04-10T08:46:00Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/537481522022-04-08T12:45:16Z2022-04-08T12:45:16ZNew MacBook won't sync<div><p>What is a 'moneybox folder'?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/537481522022-04-08T13:08:47Z2022-04-08T13:08:47ZNew MacBook won't sync<div><p>Hi Roger,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance</p>
<p>If you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared as outlined <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-files">here</a>.</p>
<p>Generally, to reset sync you should navigate to <strong>File->Syncing</strong> and turn Sync off everywhere by choosing <strong>Don't Sync</strong><br>
Close Moneydance<br>
Launch Moneydance again and take a manual back up of the file you consider to be the most up-to date</p>
<p>On the computer where this file is stored:</p>
<ul>
<li>Navigate to <strong>Extensions->Manage Extensions and install the **Toolbox</strong></li>
<li>From from <strong>Toolbox Options</strong> (on top left corner)choose Advanced Mode.</li>
<li>Make Primary if not Primary already.</li>
<li>Load the Toolbox extension and choose <strong>Hacker mode</strong> from <strong>Toolbox Options</strong> (on top left corner).</li>
<li>Choose the option Hack: <strong>Force a reset/push of your dataset to Sync</strong>. Wait a few mins. This will reset and update sync with a new consolidated dataset.</li>
</ul>
<p>Finally,<br>
On the primary computer navigate to <strong>File->Syncing</strong> and choose a sync method.<br>
Preferably, Dropbox Folder (it's faster!)<br>
- Set or take note of your existing "Passphrase".</p>
<p>On the secondary computer</p>
<p>Navigate to <strong>File->New->Open synced file</strong>.<br>
- Choose the same sync method as the primary computer - Enter the same Passphrase to match</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/537481522022-04-08T17:03:07Z2022-04-08T17:03:09ZNew MacBook won't sync<div><p>Thank you, Maddy. My Moneydance is ver 2020 1 (1928).<br>
I tried stopping sync on my iPhone then restarting it. The files all re-populated but not with the most up to date data so it looks as if it is the MacBook at fault by not syncing with Dropbox. I have tried the same (stopping then restarting sync) with the computer but with no change.</p>
<p>I can’t find Toolbox in ‘manage extensions’.</p></div>Rogertag:infinitekind.tenderapp.com,2009-01-14:Comment/537481522022-04-08T18:07:06Z2022-04-08T18:07:06ZNew MacBook won't sync<div><p>Sorry, you need to be on at least 2021.1 build 3056 for Toolbox to run as an extension.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/537481522022-04-08T20:27:53Z2022-04-08T20:27:55ZNew MacBook won't sync<div><p>Thank you all. I updated my Moneydance and used Toolbox. It was quite worrying with all the explicit warnings but it ended up with my having to log in to dropbox again and now all is working properly.</p>
<p>Thank you for your professional help</p></div>Rogertag:infinitekind.tenderapp.com,2009-01-14:Comment/537481522022-04-08T20:29:36Z2022-04-08T20:29:36ZNew MacBook won't sync<div><p>Perhaps I’m over zealous with my warnings, but it’s really quite safe. The main thing is to always backup first.</p>
<p>Toolbox 🧰 +1 😃</p>
<p>Mr Toolbox</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/537481522022-04-10T08:45:59Z2022-04-10T08:45:59ZNew MacBook won't sync<div><p>You are welcome!</p>
<p>We are very pleased to hear that all is working properly for you now!</p>
<p>I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy