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my phone stopped syncing a couple of days ago

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peter

14 Apr, 2022 04:10 PM

nothing changed on set up - drop box working fine
It briefly looked like it was going t try and sync, and then stopped
On a Samsung Galaxy Ultra - have tried restarting the phone

anyone with any suggestions ?

Peter

1. 1 Posted by Stuart Beesley ... on 15 Apr, 2022 06:31 AM

   

   Does this help?
   https://infinitekind.tenderapp.com/discussions/problems/79361-money...

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2. 2 Posted by peter on 15 Apr, 2022 07:16 AM

   

   unfortunately doesn't help

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3. 3 Posted by Stuart Beesley ... on 15 Apr, 2022 09:48 AM

   

   (also I contacted the developer and he said: "We" might need to update the dropbox SDK in the Android app. ...Dropbox did have an update coming up that would require a newer version of the SDK in mobile apps. The iOS app is still working, but if the Android app isn't then it might be that we still have a too-old version of the dropbox SDK on android.)

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4. 4 Posted by Stuart Beesley ... on 15 Apr, 2022 10:21 AM

   

   From the developer:

   “ ok, a new build of the android app is now in review for release in the play store "open testing" channel. Once it is approved by google it should be available to anyone who's registered for beta/test updates, including people who've signed up through the link on the preview page.”

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5. 5 Posted by peter on 15 Apr, 2022 12:11 PM

   

   thank you, hopefully the new version will be available soon and the update
   will work

   best

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6. 6 Posted by derekkent23 on 15 Apr, 2022 07:37 PM

   

   I am not support staff, just a user.
   Hi Peter

   Go to https://infinitekind.com/preview
   Click on Android Beta Signup
   Once you are set up as a tester you should be able to uninstall the current Android Moneydance app and install the beta just by going to Play Store and searching for Moneydance. It may take some time for Play Store to register you have switched to a beta tester.
   Also you should note Sean has only just released the new beta and it can take google a few days to approve and load the new app.
   So if it states last updated 14 Jun 2021 then the new beta is not yet available.

   Hope this helps.

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7. Support Staff 7 Posted by Ethan on 17 Apr, 2022 12:16 PM

   

   Hello,

   Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

   Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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8. 8 Posted by peter on 17 Apr, 2022 12:31 PM

   

   still waiting for the new beta version to be released onto Google Play
   Store, as soon as they release it, I will update as Im a Beta tester and
   let you know if it works

   Peter

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9. 9 Posted by derekkent23 on 18 Apr, 2022 07:09 AM

   

   I am not support staff, just a user.
   Hi Peter

   I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

   If you haven’t already go to https://infinitekind.com/preview
   Click on Android Beta Signup.
   Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

   Back in business!

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10. 10 Posted by peter on 18 Apr, 2022 08:27 AM

    

    Hi
    Thanks, I am a beta tester and the new version has just updated and working
    now

    Thanks for the heads up

    Peter

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11. 11 Posted by peter on 18 Apr, 2022 09:04 AM

    

    Hi

    The released beta version of the app was available this morning from Google
    play store

    I am a beta tester and it now syncs both ways

    Thanks for getting the release out -

    Peter

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12. 12 Posted by derekkent23 on 18 Apr, 2022 11:41 AM

    

    I am not support staff, just a user.
    Hi peter

    Great its all sorted.

    Have Fun, Stay Safe.

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13. Maddy closed this discussion on 19 Apr, 2022 11:14 AM.